The Department of Corrections, Division of Institutions, is recruiting for an Office Assistant I (Reception) position, at the Anchorage Correctional Complex (ACC), located in Anchorage, Alaska.
The Anchorage Correctional Complex (ACC) serves as the intake facility for the Anchorage Bowl area. The mission of the Anchorage Correctional Complex, a level III facility within the Department of Corrections, is to enhance the safety of our communities. We provide secure confinement, and a process of supervised community reintegration. The Institution also provides reformative programs such as: A high school program for eligible prisoners under the age of 21, General Education Diploma, English is a Second Language, Adult Basic Education, parenting classes, life skills and assessment testing.
ACC employees are trained professionals committed to a safe, open and respectful organization. ACC is dedicated to public safety and will always respect the rights and dignity of victims of crime. Offenders in our charge will be treated in a safe and humane manner, and will be expected to enhance their ability to reform every day.
The key responsibilities of this position include, but are not limited to:
The ideal candidate for this position will demonstrate the following knowledge, skills, and abilities:
- Perform Receptionist duties: use multi-line phone and direct calls; screen visitors and sign-up for visits; monitor conduct of visitors in lobby area; and disseminate information;
- Greet visitors, direct to proper station, operate a metal detector, wand and x-ray equipment for security of court and facility;
- Receive money for inmate accounts, bail and bonds, receipt and balance daily;
- Intake mail: distribute to staff and sort inmate mail, screen inmate mail for contraband and inappropriate items, post outgoing mail; and
- Assist staff in Records, Booking, Property, Administration, Standards and / or Education sections, as well as other duties as assigned.
*** This position is only open to Alaska Residents only. ***
- Strong customer service skills with experience in clerical functions;
- Experience in computer programs such as MS Word, Excel and Outlook;
- Experience in data entry;
- Punctual, dependable, and reliable;
- Ability to multi-task with frequent interruptions, while remaining calm, organized, and accurate;
- Strong oral communications skills;
- Ability to read and apply Standard Operating Procedures, Policy and Procedures, rules and regulations;
- Ability to deal with a variety of personalities, cultures, and attitudes;
- Ability to deal with disgruntled individuals in a professional manner;
- Good work ethic; and
- Ability to keep information confidential.
High school diploma or the equivalent.
Six months of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.
Education from an accredited college may substitute for the required experience (3 semester hours or 4 quarter hours equal one month of experience; 150 hours of vocational education equal one month of experience).
A Career Readiness Certificate with ACT WorkKeys® scores of skill level 3 or higher in Graphic Literacy (formerly Locating Information), skill level 3 or higher in Applied Math, and skill level 3 or higher in Workplace Documents (formerly Reading for Information) will substitute for the high school diploma and required experience.
"High school diploma equivalent" means one of the following: 1) a G.E.D.; 2) completion of any basic adult education course equivalent to 480 class hours (16 weeks at 30 course hours per week); 3) acceptance in full standing by an accredited college or university; 4) highest grade of school completed plus an amount of paid or volunteer experience that totals 12 years and includes basic clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.
ACT WorkKeys® skill testing and career readiness certification is available at the Department of Labor and Workforce Development's Alaska Job Centers.
Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular Alaska driver's license and be 18 years of age or older.
Some positions in this class may require skill in typing. Recruitment and selection may include this requirement.
ADDITIONAL REQUIRED INFORMATION:
Applicants are required to either attach to their application or provide at time of interview the following:
- Three professional references; and
- Last three performance evaluations.
The Department of Corrections follows and maintains federal and state requirements standards including, but not limited to, Prison Rape Elimination Act (PREA) standards which apply to all public and private institutions that house adult or juvenile offenders. PREA standards preclude the department from hiring or promoting anyone who has engaged in, or been convicted of any conduct which would violate PREA standards related to sexual assault including:
- Sexual abuse in a prison, jail, lockup, community confinement facility, juvenile facility, or other institution;
- Convicted of engaging or attempting to engage in sexual activity in the community facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse; or
- Has been civilly or administratively adjudicated to have engaged in the activity described above.
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of interview, at the discretion of the hiring manager.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges, universities, or high schools may be used to meet the minimum qualifications listed above. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. post-secondary institution reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the post-secondary institution or high school. It is your responsibility to provide such evidence when applying.
If using work experience in your Applicant Profile, you must also provide the employer name, your job title, dates of employment and whether full or part-time. Applicant Profiles will be reviewed to determine if the responses are supported and Minimum Qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
CRIMINAL HISTORY CHECKS/APSIN/ACOMS
Please be aware – this position requires the use of the Alaska Public Safety Information Network (APSIN)/Alaska Corrections Offender Management System (ACOMS). A security clearance issued by the Department of Public Safety (DPS) is necessary to use APSIN/ACOMS. DPS will deny security clearance for any applicant who has been convicted of a felony or misdemeanor in this state or another jurisdiction, or who may be a fugitive from justice. Additionally, security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance.
All Department of Corrections employees are required to be fingerprinted. The successful candidate must pass a criminal history check.
MULTIPLE VACANCIES NOTICE
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'governmentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/js_lostpswd.cfm?&topheader=alaska.
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or 465-4095 in Juneau or (907) 465-3412 (TTY) or correspond with the Division of Personnel & Labor Relations at the address above. The State of Alaska is an equal opportunity employer.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to firstname.lastname@example.org.
For applicant password assistance please visit:
For specific information in reference to the position please contact the hiring manager at:
Tabitha Van Slyke