Customer Service Retail Representative (Weekends) - WFH

Liveops - United States (30+ days ago)3.8


We got what you want, you got what we need!

Who is Liveops?

Goodbye long commutes, rigid schedules, and busybody managers. Hello, Liveops.

Liveops connects you to work in customer service as an at-home virtual call center agent. You’ll find tons of different service opportunities that you can do right from your home, with schedules that work for your life.

Client Overview:
Liveops is looking for caring, dedicated professionals to work as Independent Contractors assisting retail customers on behalf of our client. As a Retail Customer Service Agent, you will assist customers that have questions regarding their order.

Opportunity Details

The Certification class will begin, Monday, September 10th, 2018.

Responsibilities:

  • Take inbound calls and assist customers with placing an order, checking on the status of their order, returning an order and other services related to their order
  • Navigate and process information within the online order entry system
  • Promote a positive brand image

Earning Potential

This opportunity pays for time spent talking on the phone and assisting customers. The talk-time rate is $0.31 per minute equivalent of $18.60/hour.

  • Minimal of 20 hours per week = $316 [1]
  • Minimal of 30 hours per week = $474 [1]
  • Minimal of 35 hours per week = $553 [1]

[1] Actual earnings may vary depending on call volume, number of calls taken, and other factors. Independent contractors are responsible for expenses and control their profit and loss.

Available Hours

  • Days: Saturday & Sunday – minimum 8 hours
  • This Program requires Independent Agents to self-schedule and commit to be available for 4 hours on Saturday and 4 hours on Sunday. You can work up to 25 hours per week if desired.
  • Calls for this client are available from Saturday & Sunday 5AM-12AM CST
  • Independent Contractors make their own schedule by self-scheduling to make calls in 30-minute blocks
  • This client requires a minimum commitment of 8 hours per week

Are you a good fit for this opportunity?

  • You have experience as a retail sales or customer service professional
  • Experience managing a heavy flow of incoming calls
  • Able to obtain detailed information and input notes accurately into the system
  • Strong written and verbal communication skills

Technology needed for success

Please review the Liveops requirements by clicking the following link: https://join.liveops.com/work-from-home/#office-requirements

In addition, this client requires the following:

  • A thin client device is required for this program.
  • Dual Monitors with built in DVI connections (with cords): Two screens required, each 19 inches or greater.
  • Mouse – USB
  • Wired Internet (No Satellite Internet): Modem or Router w/ Ethernet Port
  • DSL: Minimum 15Mb/s download – 2Mb/s upload: Preferred 25Mb/s download – 5Mb/s upload
  • Cable: Minimum 25Mb/s download – 2Mb/s upload: Preferred 50Mb/s download – 5Mb/s upload
  • Proper electrical and surge protection of all devices
  • Ergonomic Keyboard – USB
  • Ethernet Cord
  • Headset/Microphone Combination: Headset Requirements: One of the following is required:
  • Dual 3.5mm jack Headsets – Will require an additional “Y” conversion adapter due to hardware variance
  • Sennheiser PC 151 Binaural Headset with Noise-Canceling Microphone & Volume Control
  • Koss CS95
  • USB Headsets – Will require additional 3.5mm headphones/ear buds
  • Plantronics Audio 478 Stereo USB Headset
  • Koss CS95
  • Logitech H390
  • Logitech H540

Application and Certification Process

Interested agents should apply online. If your application is accepted, you will be invited to become an independent contractor with Liveops This invitation is contingent upon you signing Statement of Work, ordering and passing a background and credit check, and completing all certification requirements.

The certification class will begin, Monday, September 10th, 2018. Certification will take approximately 3 weeks. You will be required to complete 6 hours per day, 5 days a week for the duration of the 3-week Certification. This certification is a combination of self-paced eLearning courses and live virtual classroom learning sessions conducted via conference call. During this time your business must adhere to the certification schedule and attend all required virtual classroom learning sessions.

Job Type: Contract

Work environment:

  • Work from home

Communication method(s) used:

  • Phone