Community Service Officer - PTS
Status: Part-time/Temporary/Seasonal (PTS) position, non-exempt
Salary: $18.00 per hour
Duration of Assignment: Approximately one year
Location: Eden Prairie Police Department, located at 8080 Mitchell Road, Eden Prairie, MN 55344
Hours: Approximately 20 hours per week, hours vary based on business need
Reporting Relationship: Reports to Police Sergeant assigned to the Unit
The Eden Prairie Police Department is comprised of the Patrol, Investigations, and Support Divisions who protect and serve Eden Prairie residents by providing quality law enforcement services through active and professional engagement. Eden Prairie’s Police Department is committed to offering a customized service to the community, exercising discretion and fairness in enforcement, building public trust in the department, and promoting the professional development of its members.
The Community Service Officer – PTS supports the Police Department by responding to community service needs within the City of Eden Prairie. The primary position responsibilities and areas of impact are:
Responds to Animal Control and Protection service related calls regarding law violations, pest control, wildlife, and injured animals; takes appropriate steps to ensure compliance with laws; contacts other agencies if necessary.
Assists the Patrol Division in pro-active patrol duties by enforcing parking violations and other city ordinances, monitors park activity for safety concerns, and provides traffic direction and motorist assistance as needed.
Assists citizens of the Eden Prairie Community and provides necessary information as requested.
Completes other service related duties as assigned such as handling lockouts, picking up deliveries.
Assists officers with booking procedures.
Provides excellent customer service at the information desk to citizens, other customers, and employees of the City, both in-person and on the phone by acting as a receptionist for the Police Department.
Performs communication center services including distributing mail, copying, collating, and ordering office supplies.
While these areas are the primary focus of the position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as a part of their role with the City.
City of Eden Prairie Values
We are a service organization. We take pride in what we do. We cultivate a supportive, encouraging and productive culture with a strong customer focus. We promote wellness and plan work/life balance into our goals. We value differences and foster inclusion. We achieve success by exhibiting our core values: collaboration, innovation, integrity, performance and relationships.
Education: High school diploma, or equivalent (G.E.D.); must have completed or are currently enrolled in an accredited law enforcement program.
Technical Skills: Must be able to use the computer for retrieving pertinent information and responding to e-mail. Proficiency with MS Office (Word, Outlook) preferred.
Physical Requirements: Incumbent spends a large portion of each day in a vehicle, frequently exiting and entering vehicle. Incumbents must be able to climb ladders, walk or run on uneven surfaces, drag up to 185 pounds for a distance of 50 feet. Occasional lifting, pushing or pulling of up to 100 pounds, frequent lifting, pushing or pulling of up to 50 pounds and regular moving of objects up to 20 pounds is required. While on patrol, continual attention to detail in monitoring surroundings is required.
Heavy Work: Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
Working Conditions: Approximately 60% of the time is spent in the field on patrol. Incumbent is required to take appropriate safety precautions and wear protective gear. While on patrol or at scenes, incumbent may have exposure to injury, trauma, angry or violent individuals, animal bites, blood-borne and air-borne pathogens, traffic accidents, visual and emotional trauma, toxic chemicals, adverse road and weather conditions, and other hazardous conditions.
Position Specific Expectations
Command Skills: Relishes leading; takes calculated risks when necessary even when unpopular; encourages differing opinions; is looked to for direction in a crisis; faces adversity head on; is energized by tough challenges.
Legal Expertise: Displays an in depth understanding of specific legal area; routinely guides others to make lawful decisions.
Communication: Communicates a compelling and inspired vision or sense of core purpose; talks beyond today and about possibilities; can inspire and motivate others; provides direct, complete, actionable and positive feedback to others; able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect
Composure: Exhibits self-confidence and asserts self appropriately to advocate a point of view; is cool under pressure; can be counted on to hold things together during tough times; can handle stress; maintains balance even when unexpected circumstances arise; able to identify and manage crisis situations; faces adversity head on; energized by tough challenges.
Accountability: Follows through on commitments; focuses on appropriate tasks throughout the shift; takes responsibilities for actions both as an individual and on behalf of the organization; actions and words are in sync; follows all policies and procedures; maintains confidentiality; is prepared and punctual to all scheduled shifts.
Problem Solving: Ability to tackle a problem by using logical, systematic, sequential approach; makes a systematic comparison of two or more alternatives; notices discrepancies and inconsistencies in available information; identifies a set of features, parameters or considerations to take into account in analyzing a situation or making a decision.
City of Eden Prairie Pre-employment Process
The City of Eden Prairie conducts the following pre-employment checks for the Community Service Officer position:
Professional Reference Checks
Work History Verification
Background Investigation and Criminal History Check
Driver’s License Check
All final candidates must successfully complete and pass the City’s evaluation of the pre-employment process before their first day of employment.
City of Eden Prairie Application Timeline
Position Posted: Friday, March 15, 2019
Position Closes: Thursday, April 4, 2019 at 8:00AM
Review Applications: Friday, April 5, 2019
Written Assessment: Wednesday, April 10, 2019 at 5:00PM
First Round Interviews: Thursday, April 18, 2019
Final Round Interviews: Thursday, April 25, 2019
Communication to final candidates: by early May, 2019
Initiate Background Investigation Process: Begin early May, 2019
Tentative Start Date: TBD
Frontline Assessment: Wednesday, April 10, at 5:00 PM.
All candidates who have not taken the FrontLine exam with the City of Eden Prairie within the last year need to attend and pass the exam on this date.The actual assessment takes approximately 2.5 to 3 hours.
Communicate Frontline Assessment results to candidates/invite selected candidates to First Round Interviews by: Monday, April 15, 2019.