Desktop Support Technician

Balfour Beatty Investments - North America - Malvern, PA3.7

About the role

Serves as the Desktop Support Technician to provide Level I and II assistance to end users of company provided information technology resources and equipment. Coordinates basic user technical training and remediation activities. Conducts needs assessment, evaluates assistance currently being offered and develops approaches to enhance company capabilities for user support.

What you'll be doing

Handles Level I and Level II Office application and desktop activities and mobile device issues.

Handles network issues including connectivity and Wi-Fi connectivity

Acknowledge and support all IT ADMIN intakes via email and phone

Confers with users and IT personnel to develop new approaches or alternatives to ensure that user assistance is being provided effectively and efficiently

Maintains, records, logs and reports of assistance in Service Desk

Ability to communicate technical information to nontechnical personnel

Proficient at identifying and resolving computer system malfunctions and operations problems.

Regularly uses hands to manipulate phones, computer keyboard and similar tools. Ability to view computer screens, mobile devices, and other electronic equipment, for extended periods of time. Sit and stand to perform administrative work. Regularly lift and move office supplies up to 30 lbs.

Who we're looking for

Office 365 experience including but not limited to Office products, OneDrive, Teams, and Yammer.

Lansweeper, SCCM experience knowledge preferred.

Working knowledge of smart phones (e.g. iPhone / iPad) email configurations including knowledge of MobileIron MDM a plus.

Knowledge of Cisco Meraki routers a plus.

Bachelor s degree in a technical discipline preferred and a minimum of two years working in a technical operating capacity or a minimum of four years work experience focusing on desktop support in a networked environment.

Must possess excellent customer service, verbal and written skills.

IT and Microsoft certifications a plus.

Some travel maybe required.

Why work for us

Balfour Beatty Investments is proud to offer challenging and rewarding work in a variety of functional areas. As a company, we operate with safety and sustainability as our primary focus. Equally integral components of our culture are our values—Integrity, Teamwork, Excellence, Respect—and our code of conduct. Living up to these commitments requires the fresh ideas, insights and talents of employees as diverse as the audiences we interact with every day.

We recruit across a number of core capabilities including business development, project finance, legal and commercial and accounting.

The success of our company is built on the efforts of our employees. We are committed to offering our employees a path to professional success through development, training and mentoring opportunities that cover a wide variety of skills and functional areas.

At Balfour Beatty Investments, our employees are our greatest asset and their well-being means a healthier, more productive workplace. We offer a comprehensive benefits package that includes a variety of health care options, retirement benefits and other flexible benefits.

About us

Balfour Beatty Investments is a global infrastructure investor operating in the UK, US, and Canada. We provide the investment capability to deliver complex infrastructure projects. Over the past 15 years, Balfour Beatty Investments (formerly known as Balfour Beatty Capital) has established itself as one of the largest investors in the PPP industry, building a portfolio of more than 60 projects worldwide, predominantly in the UK and US.

Increasingly, we have been diversifying beyond the traditional PPP sectors into new markets such as power, waste and student accommodation.