Principal Production Support Specialist

Discover Financial Services - Houston, TX3.9

Full-timeEstimated: $57,000 - $73,000 a year
EducationSkillsBenefits
At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers, and which is consistently awarded for both. We’re all about people and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career. Opportunity can be located in TX, AZ, IL, or other States. Relocation available.

Responsible for driving and managing the strategic relationship between Client Services and Infrastructure Services. Works with the client servicing teams, leadership, and executive leadership teams in Global Operations to assess any operational gaps and provides strategic solutions while keeping up with industry best practices and giving client focus the top priority. Leads infrastructure platform design by delivering business requirements to development teams and ensuring platforms perform to their expectations.

Responsibilities

Prepares clear and concise communications to internal and external business partners and senior management regarding initiatives, breakdowns, and achievements.
Identifies and coordinates operational gaps/possibilities within the Infrastructure platforms, Operations processes, and customer interactions.
Supports deep-level infrastructure platform (design, system-level requirements/interfaces, etc.)
Acts as a Subject Matter Expert (SME) for client-facing teams (Operations Client Support, Global Business Development, Solutions, Products, etc.)
Ensures Infrastructure needs are identified and prioritized with the Operations Process Review.
Liaises and champions between client-facing and Infrastructure teams to ensure that impacts of new and/or enhancements to infrastructure platforms are clearly understood, incorporating items such as Voice of the Customer (VOC), Payments industry alignment/ alignment/awareness, and/or go-to market implications.
Establishes framework and facilitates Infrastructure Services and Client Support collaboration opportunities at varying levels of the organization.
Assesses and implements a rotational model within the Infrastructure Services Digital, Authorization, Partners, and Support teams.
Conducts analytics to find the business impact and solution for strategic customer- impacting incidents/requests.
Minimum Qualifications

At a minimum, here’s what we need from you:
Bachelor’s Degree in Business, Finance, International Affairs, Tech, Communications, Marketing, or related field
4+ years of experience in Payments, Technology, Operations, Customer Service, Marketing, Finance, Communications, or related field
In lieu of a degree, 6+ years of experience in Payments, Technology, Operations, Customer Service, Marketing, Finance, Communications, or related field
Preferred Qualifications

If we had our say, we’d also look for:
6+ years of experience in Payments, Technology, Operations, Customer Service, Marketing, Finance, Communications, or related field
Splunk knowledge manager certification
SAFe (Scale Agile Framework)understands Agile and SAFe principles and Product Owner responsibilities
Basics Teradata
SQL
Discover Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, among other things, or as a qualified individual with a disability.

Work Perks:
24-Hour Nurse Hotline & Telehealth Services
7 Paid Holidays
Adoption Assistance
Annual Flu Shots
Commuter Benefits
Employee Assistance Program
Flexible Work Environment
Group Auto, Home and Pet Insurance
Healthy Eating Program
Legal Assistance Plan
Mother’s Rooms
Onsite Emotional Health Counselors
Onsite Fitness Centers
Onsite Weight Watchers at Work
Paid Parental Leave
Professional and Leadership Development Programs
Recognition Program
Service Anniversary Awards
Tuition Reimbursement

Health:
Annual health Evaluation and Health Coaching
Critical Illness Insurance
Health Savings Account, Health Reimbursement Account and Flexible Spending Accounts
Health, Vision and Dental Insurance
Life and Accident Insurance
Long-term and Short-term Disability Insurance
Onsite Health Services Center with Nurse Practitioner

Financial Wellness:
401(k) Savings Plan with Fixed and Matching Contributions
Employee Stock Purchase Plan
Financial Engines
“Financial Wellness for You” Learning Programs