Inventory Coordinator

Holiday Inn Club Vacations - Orlando, FL

Full-time

POSITION OVERVIEW: *
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The Hotel & Resort Coordinator is responsible for working with hotels partners to book guests, verify arrivals, maintain reports and grids; handle escalated guest issues with booking reservations, both on-site and off-site; running reservations discrepancy reports and fixing errors.

ESSENTIAL DUTIES AND TASKS:

  • Ensure the validity of data within MVP, Salesforce, SMART, and TSW by running discrepancy reports and making corrections
  • Manage 14-Day Arrival Reports to all hotels/resorts to ensure all guests have accommodations

Create, cancel, and/or reschedule guests reservations with affiliated hotels via email, fax, or online as necessary

  • Enter hotel reservation information in our systems, MVP,TSW, Salesforce, and/or Smart as necessary

Update training material and forms to ensure agents are up to date with all processes and procedures

  • Purify hotel and resort arrivals to ensure accuracy and completeness of all reservations

Requirements :
QUALIFICATIONS:

  • Previous administrative and clerical work experience required
  • Computer Skills (Microsoft Office Suite MUST)
  • Strong telephone skills
  • Must be well organized and able to work under strict time constraints

ESSENTIAL FUNCTIONS:

  • Maintain an upbeat, positive, and motivated demeanor
  • Able to read/write/speak the English language, Spanish a plus
  • Able to work a variable schedule, including evenings and weekends, based on contact center needs SCHEDULE:
  • Must be able to work nights, weekends, and holidays

Job Type: Full-time

Salary: $13.00 /hour

Experience:

  • Front Desk: 1 year (Preferred)
  • Hospitality: 1 year (Required)