Night Auditor

Hospitality Resource Group LLC - Denver, CO

30+ days agoFull-time
Towneplace Suites Lonetree
10664 Cabela Drive
Lone Tree, CO 80124

Job Description:
To assist all guests, co-workers, and vendors in a friendly, courteous, efficient, and professional manner. Our Night Auditors set the tone for our guests' entire stay, so it is critical that our guests are our focus at all times.

Essential Job Functions:
Smile and greet every person that walks through our doors
Provide the highest quality of service at all times
Promptly and effectively deal with any guest complaints or requests
Check guests in and out of the hotel in accordance with all brand standards
Accurately maintain all guest’s folios including but not limited to posting payments, posting incidental charges, and rebates when necessary
Use appropriate telephone scripted greetings at all times
Complete all required brand training within appropriate hotel established timelines
Completely understand and execute all emergency policies and procedures as well as understand all required items on the PIC checklist
Properly maintain cash drawer at the appropriate level and follow all cash handling procedures
Keep lobby and desk are clean and presentable at all times
Effectively communicate with other desk shifts and the management team all important and relevant information that occurred during your shift
Must be able to move/lift items weighing up to 50 lbs from time to time
Must adhere to all work rules, procedures, and policies established by the hotel and have fun at work
Verify all front desk transactions and ensure all required back up balances to the Property Management System
Effectively complete the Property Management System’s night audit procedures
Print and complete all required reports
Ensure all guest folios are printed and distributed to the guest rooms for all departing guests
Effectively communicates all guest requests and any safety or security concerns to the overnight houseman/loss prevention associate
Carry out all other reasonable requests as requested by the hotel leadership team
Must be able to work with minimal supervision and be able to make decisions that take care of the guests needs to ensure customer satisfaction
In addition to your wage/salary, we offer a comprehensive benefits program to full-time employees that include:
Employer Sponsored Medical Benefits (employer pays 3/4 of Health Plan Costs)
Vision and Dental Plans
Short-Term Disability
$20,000 Employer Paid Life Insurance Benefits at no cost
Discount room rates for Employees at Marriott Hotels Worldwide
Paid Time Off
Employee Referral Bonus Program
Must pass the pre-employment background check and drug screen.