The Store Team Leader is responsible for the management and execution of day-to-day operations of a store within a district. This includes driving consistency in sales and quality of customer service as well as strict adherence to all formal processes and Standard Operating Procedures. This includes the supervision and coaching of our store Customer Service Representatives (CSRs) to deliver sales results that meet or exceed monthly goals.
Store Team Leaders are passionate developers of people with a strength for delivering results and an amazing customer service experience and will be responsible for delivering monthly check-in reviews with the CSRs and developing action plans using a positive performance model.
Successful Store Team Leaders drive results through in-store support, community outreach and relationship building. This position will require working flexible shifts including days, nights and weekends and presents a unique opportunity to influence the lives of others while fulfilling the Oportun mission.
DESIRED SKILLS & EXPERIENCE:
AS A VALUABLE MEMBER OF OUR TEAM, YOU'LL RECEIVE :
WHO IS OPORTUN?
Oportun was founded in 2005 with the mission of providing credit-building, affordable loans to US Hispanics and others whose needs are not being met by traditional financial institutions. Oportun uses advanced data analytics and technology to “score” and lend money to individuals with limited credit history – people other lenders consider “unscorable.” We offer bilingual (English/Spanish) servicing and documentation in person through our over 260 locations in Arizona, California, Illinois, Nevada, Texas, New Mexico, Florida and Utah and also via telephone, Web, and mobile.
In recognition of Oportun’s goals of increasing economic opportunity for our clients, promoting community development, and serving low-income or undeserved communities, Oportun was certified by the United States Department of Treasury as a Community Development Financial Institution or CDFI.
At Oportun, everything we do reflects our corporate values of Service, Care, Innovation, Courage, Excellence, and Empowerment.
Oportun is a great place to work if you are as enthusiastic about helping others as you are about your own professional development and career. As our CEO Raul Vazquez says, “Earning a paycheck to support yourself and your family is critical. Satisfying career ambitions is rewarding. But there is no greater privilege than having a challenging job where you are growing and learning professionally, while having a strong positive impact on the lives of others… And that is what we do here every day.”
Oportun is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, national origin, disability, sexual orientation or veteran status. E-Verify: Verification of Eligibility for Employment
Oportun participates in the U.S. Department of Homeland Security E - Verify program in all facilities in the United States. E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration and allows employers to confirm an individual’s employment eligibility to work in the United States.
Job Type: Full-time
Salary: $17.00 to $21.00 /hour