Community Account Representative, (Garden City)

Comcast - Garden City, MI3.7

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary: Responsible for increasing the number of active subscribers and productpenetration in assigned multi-dwelling properties/communities byselling and promoting Comcast products including video, high-speedInternet, voice and XFINITY Home. Develop strong relationships withproperty management that is conducive to the sale and retention ofComcast products and services. Provide ongoing sales support to assignedMDU properties. Utilizes advanced knowledge of Comcast's products andservices as well as sales process experience to maximize sales. Workswith moderate guidance in own area of knowledge.Employees at all levels are expect to: - Understand our Operating Principles; make them the guidelines for howyou do your job- Own the customer experience-think and act in ways that put ourcustomers first, give them seamless digital options at every touchpoint,and make them promoters of our products and services- Know your stuff-be enthusiastic learners, users and advocates of ourgame-changing technology, products and services, especially our digitaltools and experiences- Win as a team-make big things happen by working together and beingopen to new ideas- Be an active part of the Net Promoter System-a way of working thatbrings more employee and customer feedback into the company-by joininghuddles, making call backs and helping us elevate opportunities to dobetter for our customers- Drive results and growth- Respect and promote inclusion and diversity- Do what's right for each other, our customers, investors and ourcommunitiesCore Responsibilities: - Demonstrates advanced knowledge of Comcast products, selling andpromoting offerings to customers on-site within multi dwelling units.Displays thorough and recent competitive knowledge of features,benefits, product differences, pricing, and campaigns for video, high-speed internet, voice and XFINITY Home.- Meets and exceeds sales goals including net add improvement andpenetration goals as established by local market. Drives customeracquisition, awareness, retention and interest in XFINITY products,bundles and offers at the property level by leveraging availableprograms (e.g., community rewards for property staff, events, marketingcollateral, channel resources and online/digital tools).- Proactively follows-up with customer and property staff as appropriateregarding sales, product, technical, or customer care issues. Leadsfast resolution of product and customer care issues across customercare, billing and technical support as a single point of contact whois helpful to the customer and property staff and also to internalteams.- Develops strong working relationships with property management andleasing staff of MDU properties and leverages their support through on-site programs and events.- Calls on and visits all new build MDU properties on regular andconsistent basis prior to and following occupancy; manages and attendsfrequent on-site events to generate subscriber growth. For new build andwin back properties ensures that Comcast services are available prior tooccupancy dates.- Effectively utilizes Microsoft Office, Google, Facebook, Twitter,mobile apps, and other software programs and social media to driveonline marketing efforts.- Consistent exercise of independent judgment and discretion in mattersof significance.- Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) as necessary.- Other duties and responsibilities as assigned.Job Specification: - Bachelor's Degree or equivalent- Marketing- Business- Generally requires 2-3 years related experience.
Comcast is an EOE/Veterans/Disabled/LGBT employer