SYSTEM ADMINISTRATOR

Medical Home Network - Chicago, IL

Full-timeEstimated: $53,000 - $70,000 a year
EducationSkills
JOB SUMMARY

The Systems Administrator is responsible to the Controller for adjusting, monitoring, troubleshooting and overall efficient operation of the systems at Medical Home Network (MHN).

ESSENTIAL FUNCTIONS

Ensure that MHN’s systems are operational – network, phones, copier/printers etc.
Recommend and implement changes to enhance security and operational efficiency
Participate as part of the Compliance and Risk Management Committee to ensure that MHN is best in class on security and risk management practices and systems
Document all systems and protocols and any changes made
Manage Active Directory(AD) environment. This includes user administration (create, change, delete, access rights) and AD environment monitoring
Manage MHN servers and hosting
Manage Medical Home Network’s SharePoint environment. This includes user administration (create, change, delete, access rights)
Work with external vendors on second level troubleshooting and support – ensure that users of all external systems have the appropriate support for issues
Serve as in-house help-desk to approximately 40 users
Manage end user equipment (laptops, phones, projectors etc.) Recommend appropriate hardward and software solutions
Onsite support may include hardware or software installation, troubleshooting, training, or other tasks as requested
Troubleshoots and restores technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures
Provide technical advice, guidance and informal training to staff using hardware and software programs
Perform root cause analysis and develops checklists for typical problems
Work with contracted external vendor for issues requiring higher level assistance.
COMPETENCIES

Knowledge of healthcare environment a plus
Microsoft Windows 2016, 2012, 10
Microsoft Active Directory
Microsoft Office 365
Switches, Servers, Cables, Racks
LAN
TCP/IP
DNS
DHCP
REQUIRED EDUCATION

Bachelor’s degree in a relevant field or equivalent experience

To apply, please send your resume and cover letter to careers@mhnchicago.org.