Account Representative - Customer Service

DCM Services - Richfield, MN3.9

Job Details
As an Account Representative you will be reaching out to contacts connected to a decedent’s estate to collect payment for outstanding bills, loans, or other payments to ensure estate inheritance payments can be successfully distributed.

Your responsibilities as an Account Representative include, but are not limited to:

Applying polite and customer-service-focused communication that adheres to federal and state guidelines on each and every phone call
Utilizing computer systems for data collection and contact information - no auto dialer or skiptracing is involved
Attempting to collect payments
Ensuring all customer information is correct, including phone numbers and addresses
Following federal and state laws in regards to dealing with debt collection
Escalating issues to the Team Lead and/or Operations Manager
Working in a supportive, team call-center environment

Additional requirements include:
High school diploma or GED
Customer service and Call-center experience a plus
Mandatory 3-week training from 8:30AM -5:00PM, Monday – Friday
Assertive, clear and concise written/oral communication skills
Ability to adhere to a regulated and structured work environment
Capacity to work independently as well as contribute to a larger team
Proficient in PC and keyboarding skills
Customer-service-focused and polite with a sensitivity to our estate client situations
Bilingual, Spanish speaking candidates are encouraged to apply
We Offer

Hourly wage plus monthly bonus opportunities
Family-friendly, flexible work schedules – NO WEEKENDS!
Full benefits package including health, dental, vision and life insurance, PTO (Paid Time Off), short and long-term disability, 401K and flexible spending accounts
Casual dress code – JEANS ARE OK!
Weekly – bagels/pastries, fresh fruit and popcorn
Monthly – Lunch and Breakfast
Three metro transit stations and quick access to 35W, Hwy 100 and 494
Cafeteria and two Caribou Coffees on-site
Game room, fitness center and US Bank
Internal advancement opportunities
Strong and supportive mentor program along with on-going training opportunities

Our unique, supportive, and compassionate culture is what our employees love about DCM Services! DCM Services is proud to be named a 2016 & 2017 Top 150 Workplace and a 2018 & 2019 Top Workplace in Minnesota by the Minneapolis Star Tribune!

Your next great career move could be a click away. Apply now!

"An Equal Opportunity Employer"


Innovative: Consistently introduces new ideas and demonstrates original thinking

Loyal: Shows firm and constant support to a cause

Leader: Inspires teammates to follow them

Functional Expert: Considered a thought leader on a subject

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated: Devoted to a task or purpose with loyalty or integrity

Team Player: Works well as a member of a group

Thought Provoking: Capable of making others think deeply on a subject


Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

Self-Starter: Inspired to perform without outside help

Peer Recognition: Inspired to perform well by the praise of coworkers

Job Security: Inspired to perform well by the knowledge that your job is safe

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Goal Completion: Inspired to perform well by the completion of tasks

Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Financial: Inspired to perform well by monetary reimbursement

Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization


High School or better.


1-5 years: Call Center
1-5 years: Customer Service