Responsible for greeting arriving patients, collecting payments and monitoring lobby area for patients or visitors who may need assistance.
Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners’ (HCP) commitment to superior customer service, including quality, care and concern with each and every internal and external customer.
Verifies walk-in patient’s name, demographics, insurance and primary care provider.
Performs general office duties (e.g., phones, light typing, computer entry, scheduling, etc.)
Interacts with Support Center regarding insurance eligibility.
Ensures that patient correctly completes all appropriate forms.
Collects co-pays and payments for services as required.
Verifies patient account status.
Enters patient’s arrival status in IDX at time of arrival.
Handles cashiering of received payments and prepares proper receipts.
Monitors the lobby area for patients or visitors who may have medical difficulties. Assists and communicates with appropriate Care Team.
Directs patients to proper location to receive next level of care.
Ensures that patients are appropriately directed upon their arrival. Notifies Care Team of the patient’s status.
Receives deliveries of packages and mail and ensures they are routed to the proper recipients.
Maintains cognizance of arriving patients with potential emergencies and responds to situations appropriately according to policies and procedures.
Provides patients with reasonable support to personal needs (e.g., calling a cab, helping patient with logistics, etc.)
Adheres to Universal Precautions and safety policies and procedures.
Uses, protects, and discloses HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
Performs additional duties as assigned.
High school diploma, G.E.D. or equivalent. Includes special certification required for specific jobs.
Medical Assistant certificate preferred.
Up to and including 1 year of experience.
Previous Medical Assistant work experience.
Over 1 year and up to and including 3 years of experience preferred.
KNOWLEDGE, SKILLS, ABILITIES:
Ability to type 25 wpm.
Working knowledge of general office duties.
Working knowledge of contracted insurance plans.
Good verbal and written communication skills.
Good telephone skills.
Ability to maintain courteous and friendly demeanor when dealing with the public and co-workers.
Task-oriented and able to work in a fast-paced, team-oriented environment.
What's the first thing that happens when one of the leading independent medical groups in the country comes together with a global leader in health care? Opportunity. With DaVita Medical Group, HealthCare Partners, The Everett Clinic, Northwest Physicians Network, MountainView Medical Group and Magan Medical Clinic joining OptumCare and the UnitedHealth Group family of companies, people like you will find increasing levels of challenge, impact and professional success. We're changing health care for the better by improving access to affordable, high quality care, and working together to improve the patient experience. That takes passion, commitment, intense focus and the ability to contribute effectively in a highly collaborative team environment. Are you with us? Learn more about this exciting opportunity to do your life's best work.(SM)
Careers with OptumCare. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. OptumCare, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.(SM)
Diversity creates a healthier atmosphere: OptumCare and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. OptumCare and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.