Overview:
Join Golden Rule Plumbing, Heating, Cooling & Electrical as we expand our team to include a dynamic role that combines customer experience management, membership program growth, and new partnership responsibilities. We're seeking a dedicated professional who can deliver a world-class customer experience, drive the expansion and retention of our Gold Club membership, and spearhead our new partnership initiative with a local retail partner.
Key Responsibilities:
- Serve as the primary point of contact for customer experience coordination and resolution of service issues, ensuring an exceptional customer experience.
- Actively manage and promote the growth and retention of the Gold Club membership program through various channels, including email, outbound calls, and marketing campaigns.
- Create and implement strategies to renew memberships, handle expired payment methods, and reduce membership cancellations.
- Develop scripts for membership sales and handle common objections to maintain high retention rates.
- Coordinate with our Marketing Team to develop innovative member engagement and retention campaigns.
- Represent our company through a new retail store partnership, maintaining relationships with store management and ensuring consistent presence and promotion of our services from Friday to Sunday.
- Manage the scheduling and attendance of staff or representatives at store locations and occasionally assess promotional activities and team performance.
- Provide daily and weekly reports to leadership on membership metrics, customer feedback, and partnership effectiveness.
Competencies for Success:
- Proven ability to manage customer relationships and resolve issues, turning challenges into opportunities.
- Strong organizational skills with the ability to manage multiple tasks and campaigns simultaneously.
- Excellent verbal and written communication skills with a knack for persuasive conversation.
- Innovative thinker with a competitive spirit that thrives individually and within a team environment.
- Ability to network and build relationships with various stakeholders, both internal and external.
Who We Are:
Golden Rule has been the leader in the home services industry in the greater Des Moines area since 1999. Our growth is powered by our commitment to delivering the best service and employing top talent to deliver on our promises to our customers. If you are looking for a role that offers growth, challenge, and a family-oriented culture, we invite you to apply.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
Work Location: In person
