Full Job Description
Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year – and builds on their strengths to help them gain skills for success. At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crain’s New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference!
Reports to: Program Director
Location: 519 Rockaway Avenue, Brooklyn, NY 11212
Hours: 35 hours, exempt
Job Summary: The Functional Family Therapy – Therapeutic Case Management Program (FFT-TCM) in Brooklyn is a specialized, evidence-based, borough-wide prevention program for families facing child welfare-related challenges who want to repair and improve family relationships and ensure the safety and well-being of children so that their family can safely stay together. The Social Work Supervisor ensures that all clinical and case management services provided by the staff adhere to the FFT-TCM’s model specifications, meet or exceed expected agency standards of professionalism, and comply with Administration for Children’s Services (ACS) policies and contractual commitments. The Supervisor also carries a small caseload of families employing the FFT-TCM model.
Our superstar candidate is:
Passionate about providing high quality services to families in child welfare
A lifetime learner, continuously developing their clinical skills and ability using the FFT-TCM model
Dedicated to modeling strength-based, trauma-informed practice with staff and families
Possesses a strength focused approach with families, colleagues, direct reports, and program and agency stakeholders
Committed to providing high quality supervision with a coaching and growth mindset
Centered on developing all levels of staff in their respective roles within the FFT-TCM model
Focused on performance management in order to ensure that direct reports regularly exceed expectations
Committed to the Good Shepherd Services mission, vision, and values, possessing and demonstrating cultural humility
Work closely with Program Director and Supervisory team in overseeing the day-to-day operation of the FFT-TCM prevention program.
Manage and oversee the assigned supervisory unit by providing guidance and direct supervision over the implementation of clinical services related to the FFT-TCM model, ensuring treatment fidelity.
Participate in all FFT-TCM model training, supervision, consultation activities, and staff meetings.
Build relationships and actively collaborate with community stakeholders including ACS child protection staff, attorneys, school personnel, and medical providers to ensure cooperation and success for families.
Recruit, hire, onboard, and supervise varied levels of staff to ensure high-quality performance in all areas including counseling, case management, and completion of accurate and timely documentation.
Accompany workers during home visits, safety conferences, Court hearings, and counseling sessions as needed.
Respond to internal and external requests for data and case information.
Actively collaborate to connect participants to other GSS programs and services as needed and appropriate.
Represent program needs, concerns, and perspectives at all required ACS, model-related, and GSS meetings and trainings.
Handle case-related crises with professionalism, urgency, and care, including incidents involving reports to the State Central Registry.
Program Implementation & Direct Practice
Coordinate intake assessment and case assignment process with other leadership staff, including participating in ACS-Child Safety Conferences to engage families for FFT-TCM services.
Conduct weekly group supervision for assigned team to assure adherence to model and program principles, ensuring that direct reports achieve engagement with all key participants.
Provide at least 60 minutes of individualized, weekly supervision for each direct report to ensure that program staff are adhering to the model and striving for excellence in their clinical and administrative work.
Carry assigned caseload of up to five families, providing direct clinical treatment using methods and interventions consistent with FFT-TCM model.
Conduct family assessments including reviewing referral information, identifying and engaging key participants, and identifying systemic strengths and weaknesses; provide individualized case planning with all assigned families.
Maintain clear and concise documentation of treatment efforts that promote and demonstrate compliance with FFT-TCM in all approved databases (PROMIS, Connections, and Care4).
Compliance, Documentation & Data Management
Complete clear, concise, and comprehensive monthly supervisory case review notes that offer supervisory guidance and expertise for each family supervised.
Maintain oversight for meeting FFT-TCM model fidelity measures, contractual obligations and mandates, ACS performance-based targets, program utilization requirements, and casework contacts using PROMIS, Connections, and Care4 databases.
Monitor, review, and approve the work of assigned direct reports including their day-to-day documentation, progress notes, FASPs, Court reports, other assessments, and statistical records.
Ensure that adequate safety and risk assessments are conducted for all children and families.
Conduct annual performance evaluation reviews of direct reports and evaluate workers’ training needs, providing individualized support, coaching, and referrals for training.
MSW or related clinical, licensable Master’s degree required (art therapy; mental health counseling); clinical license preferred
Two years of supervisory experience in a child welfare or other clinical setting preferred
Bilingual - English/Spanish preferred
Must have strong organizational, administrative, interpersonal, and clinical skills
Must be able to work at least two evenings per week in order to provide supervisory support to staff
Must have strong inquiry skills and ability to seek and share internal and external best practices in order to achieve program excellence and FFT-TCM model adherence
Must have a commitment to work from a strength based, trauma-informed & youth and family development perspective
FFT knowledge or training a plus
Good Shepherd Services is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that stands up for justice and equity. We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission. Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with.
Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.