Online Sales Associate

Shane Co - Centennial, CO3.3

Full-timeEstimated: $37,000 - $51,000 a year
As a leader in the jewelry industry for four generations and as the largest family-owned jeweler in the U.S., Shane Co. serves our customers with an unparalleled standard of excellence. Our associates get to share in our customers' milestone moments such as weddings, birthdays, anniversaries, and everything in between. We are looking for passionate, vibrant individuals who want to be a part of our dynamic company culture in our luxury on-line retail environment.

Why Work for Shane Co.?

Shane Co. is a family owned business and everyone who works in our organization is part of the family. This family point of view is exactly why we want to take care of you AND your family.
We want driven and competitive people who help us satisfy the customers' needs. We do not sell on commission, we offer a competitive base rate and we bonus based on team performance.
We focus on providing you a time off package that is very generous for retail! It is important for us to be available when our customers need us so we do work weekends, however our hours of operation are the best in the business (We close at 5pm on Saturday and Sunday). You accrue 3 weeks of vacation in your first year! In addition, you also earn 6 sick days per year. We are closed on 7 holidays (unlike most retailers), AND we pay you for one volunteer day per year! The longer you work with us, the more vacation time you earn.
Unlike other companies who just offer low paying disability insurance to cover your major illness situations, we offer the ability to earn time off at FULL pay for the care of yourself or a family member! When your family needs you, we want you to be able to be there for them.
We offer very competitive medical, dental and vision plans, as well as a 401 (k) plan with a company match, company paid life insurance, and flexible spending accounts for medical, daycare or mass transit commuting expense. We also offer a number of discounted voluntary benefits including long-term disability, life insurance for your dependents, pet insurance and even things like discounted travel and movie tickets!
We have benefits focused on you AND any family member (Partner, children and even your parents!) including counseling, legal advice, assistance in finding appropriate medical specialists and even help in understanding medical bills!
And, of course, we offer a generous discount in our stores or online for you AND your family members!


Your role as a Shane Co. sales associate in our on-line sales environment is to be a jewelry expert, develop and maintain strong customer relationships through on-line chats and phone calls while driving individual sales goals. Our goal is to ensure our customers receive the highest level of service; the experience YOU create is the reason for their return. If you love working in a fast-paced, fun working environment and thrive on exceeding customer expectations as well as increasing sales performance, this is the place for you!


1+ year of sales experience required.
Luxury retail service and/or on-line/phone sales experience preferred.
Desire to engage in direct sales and customer calling. (No cold-calling required)
Basic computer proficiency, particularly with Microsoft applications as well as web-based applications.
Ability to web-chat with customers quickly, clearly and accurately.
Ability to multi-task, regularly assisting multiple customers simultaneously.
Ability to maintain customer relationships in a changing sales environment.
Excellent verbal and written communication skills.
Hours will include evenings and some Saturday shifts.#JT #HP