Call Center Representative

Wyatt Johnson Ford - Nashville, TN2.3

Full-time
Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Call Center. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.

Wyatt Johnson Automotive Group was founded in 1946 by Henry Wyatt. Wyatt's entrepreneurial son-in-law, the late Sid Johnson, developed the enterprise into an award-winning dealership. Wyatt-Johnson Automotive has continued the family legacy, offering quality, integrity and product knowledge in a fun and friendly professional environment.

We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our dealerships work as a team, and our teams strive to be the best for our customers. If you feel that your skills would be a valuable asset to our customers, then we want to get to know you!

What We Offer

  • Medical and Dental
  • 401K Plan
  • Paid time off and vacation
  • Growth opportunities
  • Paid Training
  • Employee vehicle purchase plans
  • Family owned and operated
  • Long term job security
  • Discounts on products and services
Responsibilities

  • Answer customer calls and establish follow-up with sales appointments
  • Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
  • Provide customers with initial product information & direct them to the appropriate dealership resources
  • Present initial financing options based on customer needs
  • Follow up with leads that are not ready to make an appointment or no-show
  • Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
  • Utilize CRM tracking system daily
Qualifications

  • At least one previous role based in strong customer service experience
  • Team player attitude
  • Prompt and courteous
  • Enthusiastic personality
  • Must have strong computer skills
  • Willing to submit to a pre-employment background check & drug screen
  • Prefer automotive experience
  • Able to work flexible hours that include nights and weekend