Client Services Representative

University of Colorado Boulder - Boulder, CO

Full-time | Part-time
Job Summary
The Bursar's Office encourages applications for a Client Services Representative. This position assists constituents in person, by phone, and in writing and is focused on delivering high-quality service. This position analyzes student's billing accounts to resolve issues.
Who We Are
The mission of the Bursar’s Office at the University of Colorado Boulder is to efficiently enable and assist students and departments in meeting their financial obligations, with a focus on financial integrity and accountability. The Bursar’s Office is responsible for the management of key university financial resources and records and acts as a central collection point for university receipts.
What Your Key Responsibilities Will Be
Client Services
Interacts with constituents and provides information in response to inquiries, concerns, and requests via phone, e-mail, and in-person by interpreting tuition and fee accounts utilizing ISIS, CUBill&Pay, spreadsheets, and departmental websites.
Balances and resolves complaints by obtaining and evaluating all relevant information. Troubleshoots system issues when errors or problems are found and follows up on issues as appropriate to ensure accurate billing of students.
Provides financial counseling to currently enrolled students to help with future planning to help retain them as a student. Explains health insurance options as they relate to the student bill and explains how to systematically alter their choices in MyCUInfo.
Uses professional judgment while making decisions regarding past due balances on student accounts on lifting and placing service indicators for financial holds based on extenuating circumstances, credit history, and risk to the university.
Provides input for continuous process improvement.
Account Reconciliation
Reconciles student accounts to validate the appropriateness of charges based on inquiries made by constituents, other departments, or through reporting by analyzing enrollment activities in records and enrollment screens in CU-SIS and matching those with how tuition calculation applied charges and credits to the account.
E-mail Management and Special Projects
Co-manages the Bursar's e-mail process by deciphering and researching information, completely and accurately responding to customers, transferring identified emails to pertinent departments and using consistent language.
Completes special projects as assigned such as assisting the department by coordinating the flow of tuition dispute petitions, researching lost refund checks, and assisting faculty/staff with the tuition waiver benefit program.
What We Can Offer
The anticipated starting salary is $36,036.
Benefits
The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be Statements
Be Adaptable. Be Strategic. Be Boulder.
What We Require
Must be a current Colorado resident.
Two years of experience in an occupational field related to the work assigned to the position.
Appropriate education will substitute for the required experience on a year-for-year basis.
What You Will Need
Attention to detail, accuracy, and data analysis skills
Excellent writing and presentation skills
Initiative and adaptability
Empathetic to customers' situations to balance customer needs with that of the organization
What We Would Like You To Have
Higher Education experience
Technical accounting experience
Campus Solutions or similar Student Information Systems experience
Special Instructions

To apply, please submit the following materials:
1. A current resume. Must include date ranges and whether full time or part-time work.
2. A cover letter that specifically addresses the job requirements and outlines qualifications.
3. DD-214 for veteran applicants.
a. Qualified veterans are eligible for veteran’s preference points within the State classified system. If you are a veteran and would like to have your DD214 evaluated to determine your eligibility for preference points, please attach a copy of your DD214 to this posting. If you do not wish to upload a DD214, please email a copy to HRESmail@colorado.edu or send via fax at 303-492-4693 and reference the job to which you are applying.
4. If using the educational substitution for experience: proof of degree or transcripts.

You will not be asked to upload references at this time.

Please apply by October 20, 2019, for consideration.

Note: Application materials will not be accepted via email. For consideration, applications must be submitted through CU Boulder Jobs.

Select here for additional information regarding Classified Staff positions: www.cu.edu/cu-careers/special-instructions-classified-staff-applicants