Position Summary
The primary purpose of the Customer Service Representative (CSR)/Route Driver is to ensure that assigned items, stops, pick-ups, and/or deliveries are made in a safe and efficient manner while delivering exceptional customer service. This position must be able to accept re-scheduled routes and/or accept changes to routes and requirements, as assigned.
Core Responsibilities
Loads, transports, and delivers confidential shredding containers to clients in a safe, timely manner
Communicates changes in locations, routes; and reports challenges according to policy
Drives to and from various assigned locations to ensure the safe and efficient pick-up and delivery of a variety of large, small; fragile, bulky, and/or sensitive items
Responsible to carry out related duties including, but not limited to, lifting, carrying, moving, picking-up and delivering, organizing, and other duties as assigned
Secures loaded product with care by hand or by use of hand-truck, dolly, or other related equipment as appropriate for safe transportation of goods
Reviews and completes required paperwork before and after delivery to ensure the current status of order completion, customer satisfaction, and documentation of all changes
Collects relevant and/or appropriate signatures to verify loads are picked up appropriately
Ensures items are placed in the requested position at the drop off sites, and picks up items from appropriate locations
Takes inventory of items and ensures that no items are lost during transportation
Observes speed limits, obeys all road signs, and complies with all safety rules, standards, and regulations
Participates in all required meetings
Adheres to assigned routes and scheduling in a timely manner
Refuels vehicles and ensure they are always ready for use
Handles all products properly and reports any related damage to direct manager
Accurately completes assigned paperwork for each assignment in a timely manner
Determines the most efficient route to destinations to ensure timely delivery
Maintains accurate records of customer interactions, transactions, comments, and complaints
Maintains accurate driving records (i.e., mileage and gas receipts)
Other Responsibilities
Works closely with the management/supervisory teams and other key personnel for seamless integration of responsibilities and functions
Consistently meets and/or exceeds productivity goals; completes assignments in timely manner; meets competing deadlines; adheres to contractual requirements
Follows communication procedures, guidelines and policies
Defuses customer complaints by providing appropriate solutions and alternatives within the time limits; follows up to ensure resolution, appropriately documents situations and resolutions
Maintains customer relationships by handling questions and concerns with speed and professionalism
Identifies and drives process improvements, including the creation of standard and ad-hoc reports
Maintains current on knowledge of organizational, federal, state and local policies and procedures
Promotes and maintains the effectiveness and reputation of the organization
Promotes strategic and generative discussions; attends meetings as required
Creates correspondence, reports, and communication material as needed
Elicits cooperation from a wide variety of sources, including vendors, subcontractors and other internal departments
Effectively manages difficult or emotional situations; responds promptly to staff needs; solicits feedback to improve customer experiences, responds promptly and effectively to concerns/issues and develops and communicates prompt solutions; solicits appropriate advisory assistance as applicable
Through formal and informal training, continues development of personal and professional skills
Strives for 100% customer and program satisfaction; communicates clearly and persuasively in positive or negative situations; listens and seeks clarification
Follows through on all actions to ensure 100% deadline compliance
Works closely with the senior management team, and other key personnel and contacts for seamless integration of responsibilities and functions
Solicits internal guidance and information to promote internal initiatives and special events
All other duties as assigned for the successful execution and/or completion of various projects whether or not specifically assigned
Required Knowledge, Skills and Abilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
2+ years’ driving box truck or similar vehicles
2+ years' customer service experience in a warehouse or related capacity
Excellent attendance; punctual and dependable
Exceptional communication, customer service and interpersonal skills
Ability to work and drive safely in all weather conditions and perform physical requirements
Time management and organizational skills to keep track of deliveries and stay on schedule
Excellent navigation skills and proficiency in using navigation applications to locate drop off sites
Physical stamina and sufficient upper body strength to lift, carry, load and unload heavy objects with or without assistance
Ability to demonstrate moral character, honesty, tact, fairness, patience, lack of prejudice and desire to help when dealing with people of varying social, cultural and economic backgrounds; creates and promotes a harmonious work environment.
Ability to multi-task, prioritize, and manage time effectively
Education, Certificates, Licenses, Registrations:
High School Diploma/GED preferred
Valid Texas Driver’s License
Clean driving record, drug screen, and background required at all times to meet contractual obligations
Benefits
*Medical and Dental Benefits for full-time employees
- Paid time off.
- Nights and weekends off.
- Opportunity for career growth within the company!
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Application Question(s):
- Do you have 1 Year experience driving a 26-foot box truck?
Experience:
- Box Truck Driving: 1 year (Required)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Austin, TX: Relocate before starting work (Required)
Work Location: In person
