Collections Associate

Google - Chicago, IL4.3

Full-time
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Minimum qualifications:
BA/BS degree, or equivalent practical experience.
Experience working in consultative sales, account management and performance solutions.

Preferred qualifications:
Experience in developing healthy customer partnerships.
Detail-oriented with the ability to prioritize tasks accordingly.
Ability to connect with relevant teams and colleagues seamlessly and proactively.
Experience working in the digital advertising industry.
Experience working in Collections/O2C/Customer Service space.
Data extraction and reporting experience.
About the job
The Finance Operations team manages Google's cash transactions on a global basis and ensures that Google's incoming and outgoing cash processes are controlled, effective and efficient. As a member of this team, you'll find innovative ways to manage our complex set of transactions. You thrive on making processes more efficient and scalable, you work to ensure the highest level of quality of our operations and you proactively minimize operational risk. Externally, you collaborate with our outsourcing partners and internally, you collaborate across the five areas of the Financial Operations team: Global Revenue Operations, Procure to Pay, Electronic Payment Services, Business Process Outsourcing, and Payroll.

The Revenue to Cash Operations (RCO) team manages Google's Revenue-to-Cash processes globally across all product areas, including Ads, Digital Goods, Cloud and Hardware. We ensure Google’s revenues are transformed to cash in an efficient, controlled and compliant manner. We create innovative ways to manage our complex set of billing and payment transactions, making processes more efficient and scalable, minimizing operational risk, integrating new products, connecting with new payment and invoicing partners and so much more!

As a Collections Operations Associate, you'll be part of a high performing team that manages the invoice to cash operations for Google’s customers. You will manage a portfolio of customers that includes some of our Ads, Cloud or Hardware partners.

The name Google came from "googol," a mathematical term for the number 1 followed by 100 zeros. And nobody at Google loves big numbers like the Finance team when providing in depth analysis on all manner of strategic decisions across Google products. From developing forward-thinking analysis to generating management reports to scaling our automated financial processes, the Finance organization is an important partner and advisor to the business.

Responsibilities
Develop and maintain trusted relationships with counterparts on the customer side to understand billing and payments experience for top Google clients.
Leverage understanding of customer needs, Google’s product and systems to identify and proactively address drivers of non-payment. Provide ongoing consultation and support to customers on questions related to Google’s policies and processes.
Partner with Ops Management team and Collections process tower to proactively surface operational feedback and address process gaps/issues.
Assist customers in adopting process changes and new platform offerings to improve billing and payment experience and provide customer feedback to Process and Product Management teams.
Drive resolution on billing and payment problems by troubleshooting issues faced, understanding root cause and interfacing with Finance, Sales and Product teams on driving quick and efficient resolution.
At Google, we don’t just accept difference—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.