Client Growth and Customer Success

Fable - Baltimore, MD

Part-time | ContractEstimated: $49,000 - $72,000 a year
Skills
Client Growth and Customer Success Representative
Company Description

Technology should be one of the most important components of healthcare reform, yet most healthcare software doesn’t work for its users and creates obstacles to effective patient care. Fable was founded to address this growing issue; we create innovative user-centered healthcare applications and work with large healthcare organizations to build and implement patient-centered software tools.

Job Description

Fable - a growing healthcare technology startup - is searching for a Client Growth and Customer Success Representatives to help market Fable’s software applications which focus on improving the quality, value, and experience of healthcare delivery. As a member of Fable’s customer relationship team, you will help form new partnerships with provider organizations to grow adoption of Fable’s software tools including ChroniCare (https://chroni.care): our web application for easy and intuitive remote care coordination. Ideal candidates have experience working with healthcare providers, excitement for building and managing relationships, and a passion for healthcare reform.

Key Responsibilities

Manage customer relationships with healthcare providers from discovery and outreach to ongoing account management and growth
Help stand up and support remote care coordination programs at ChroniCare practice locations and help manage the process of onboarding new patients and care team members
Work with practice groups to make sure that they are getting the most out of our software: understand customer usage, help establish remote care best practices at each customer site, and elicit feedback for feature improvements
Required Skills/Background

Strong healthcare background and experience working with/in provider organizations
Excellent verbal and written communication skills that convey kindness, personality, and confidence
Enthusiasm for using technology to improve patient experience and outcomes
The ability to work in a startup environment: fast and flexible learner who is organized, proactive, and detail-oriented