Our organization is unique in that we are a nonprofit community resource that saves lives by working with volunteer donors to provide the highest quality blood & tissue components to patients. By using cutting-edge technology, our team of dedicated professionals has helped save hundreds of thousands of lives for more than 35 years. Over 200,000 components of life-saving blood and tissue from volunteers throughout South Texas are collected and tested each year. We are internationally recognized for the quality of our services and research. Donors are essential because patients are in constant need of blood. blood components, and/or tissue. It's about life! Share our excitement and join our team!
QualTex Laboratories , a subsidiary of BioBridge Global, is one of the largest independent non-profit testing laboratories in the United States for blood and plasma products. QualTex Laboratories is dedicated to supporting global public safety with the timely delivery of high-quality testing services for patients, donors and regulated biological products.
Laboratory Support Specialist (GA)
Monday - Friday, 8am - 5pm
Lab Support GA
QualTex ‐ GA
Responsible for the development of content in internally facing documents, such as SOPs, Work Instructions, Job ‐ Aids, Training Documents, Forms, and assay/equipment validation plans.
Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE). Support, communicate and reinforce the mission and vision of the enterprise.
Provide world class customer service by capturing and being responsive to the voice of the customer (including donors) through established feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.
Major Duties and Responsibilities
Develops, or revises production documents, e.g. Policies, SOPs, Forms, Job Aids, flow diagrams and training documents.
Develops, or revises equipment/assay/process validation plan documents.
Supports laboratory special projects as assigned.
Collaborates with Laboratory Operations and Quality Assurance SMEs to produce and maintain documents supporting the Operations and Quality Systems in response to Investigation Reports/CAPAs, Validations, Quality Audits, Risk Assessments.
Manage tasks to completion and organize efforts to accomplish high risk/high priority actions first.
Develops and improves document templates and controlled formats.
Collaborates for continuous improvement of processes.
Provides guidance and training as needed.
Performs other duties as assigned.
Non ‐ Essential Tasks
Provides management reports as assigned.
Develop graphics / infograms to support technical documentation.
Requires an Associate Degree from an accredited college or university in a specialized area.
Licenses and/or Certifications
Certified Medical Laboratory Technician/Scientist, (MLT/MLS)(ASCP) preferred
Requires one year of laboratory experience (testing samples).
Requires one or more years of technical writing and communications experience.
Prefer one year of related experience in a FDA regulated setting for drug, device, or biologic product development/manufacturing.
Prefer experience with Master Control.
Must acquire an understanding of document control, product change control, quality systems, and regulatory documentation.
Must obtain a working knowledge of regulatory/quality requirements and perform within all Standard Operating Procedures (SOPs) and policies.
Must acquire a working knowledge of establishing standard documentation practices, templates, and style guidelines.
Must have experience using Adobe Suite programs, to include Adobe Document Creator (DC).
Must have strong computer skills.
Must have experience using Microsoft Office applications including Word, Outlook, Visio, PowerPoint and Excel. Must be able to print and write legibly.
Must have excellent written and oral communication skills.
Must produce documents with clarity, flow, organization, completeness, accuracy, readability, and appropriateness.
Must contribute in determining optimal presentation of technical data.
Must be a self ‐ starter and self ‐ directed worker.
Must be able to anticipate customer and stakeholder requirements.
Must be able to keep information confidential.
Must be able to perform multiple requests simultaneously while maintaining quality and accuracy.
Must be able to quickly learn new software or database systems.
Must be neat in appearance and well groomed.
Must be professional, detail oriented, self ‐ motivated, innovative, creative, assertive, organized, communicative, and have the ability to work independently.
Works in a well ‐ lighted, air conditioned and heated office. May be exposed to electrical and chemical hazards and other conditions common to an office environment. May be required to work at any time of the day, evening or night during the week or weekend. Ability to use personal motor vehicle for company business required.
Will sit, stand, walk, and bend during working hours.
Requires manual and finger dexterity and eye ‐ hand coordination.
Requires normal or corrected vision and hearing corrected to a normal range.
Required to lift and carry relatively light materials.
We invest in our people by offering competitive compensation, excellent benefits, and the opportunity to work with the first blood center in America to receive the ISO 9002 accreditation!
All Full Time Positions Qualify for an Affordable and Competitive Benefits Package to include:
- Competitive salary
- 100% Employer Paid Life Insurance
- Variable Compensation Plan
- 100% Employer Paid Long-term Disability Plan
- Paid Time Off (PTO)
- 100% Employer Paid AD&D
- Extended Illness Benefits (EIB)
- 100% Employer Paid Employee Assistance Program
- Shift Differentials
- Group Health Medical Plan w/prescription coverage
- Paid Holidays
- Variety of Voluntary Supplemental Insurances
- Leaves of Absence
- Voluntary Dental Coverage
- Educational Assistance Program
- Voluntary Vision
- Professional Development Plan (PDP)
- 100% Employer Paid Pension Plan
QualTex Laboratories, a subsidiary of BioBridge Global, is proud to be an Equal Opportunity Employer committed to providing employment opportunities to minorities, females, veterans, and disabled individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, genetic data, sexual orientation, gender identity, or any other legally protected characteristics. For more information about your EEO rights as an applicant under the law, please click here . QualTex Laboratories maintains a Tobacco & Drug-Free Workplace.