AKO Communities Customer Service Rep

Northrop Grumman - Fort Belvoir, VA

Full-time
Are you interested in expanding your career through experience and exposure, all the while supporting a mission that seeks to ensure the security of our nation and its allies? If so, then Northrop Grumman may be the place for you. As a leading global security company providing innovative systems, products and solutions to customers worldwide, Northrop Grumman offers an extraordinary portfolio of capabilities and technologies. Here at Northrop Grumman we are comprised of professionals that bring different perspectives, are curious about the world, accepting of each other, and understand that the more ideas, backgrounds, and experiences we bring to our work than the more innovative we can be. As we continue to build our talented workforce we look for professionals that exemplify our core values, leadership characteristics, and approach to innovation.

Northrop Grumman is seeking an AKO Communities Customer Service Rep to support enhancement projects and day-to-day operations for the new AKO 2.0 system at Fort Belvoir, Virginia or the Northrop Grumman office in Herndon, Virginia.

Thenew team memberwill become part of Northrop Grumman's Army Knowledge Online (AKO) program supporting over 1.9M users worldwide on what has been recognized as the world's largest intranet portal. As a member of the Communities Team, you can expect to do the following:

Job Duties:
Work within the Development team to coordinate, organize, author and publish content, images and other assets on the Adobe Experience Manager (AEM) platform

Effectively communicate and coordinate with Site-owners to acquire publication requirements

Act as Site-owner liaison receiving/processing requests for pre-approved site templates from an Author managed database of record and provisioning these templates to the site-owner's page

Will be trained on Adobe Experience Manager and AKO customer service processes

Work with the development team and Site-owners to test and troubleshoot site functionality

Maintain documentation and support Authors on the content management system

Review and adhere to content, technical and design requirements

Other content management tasks as assigned

Basic Qualifications:
A High School diploma or equivalent with a minimum of 4 years additional education and/or related experience

Knowledge and familiarity with Web Content Administration

A strong understanding of web usability and accessibility

An Interim Secret security clearance (or higher) to start with the ability to obtain a Secret once aboard

Preferred Qualifications:
A Bachelor's degree with 6 months customer service experience

Must have or be able to obtain Army Approved Computing Environment Certificate (CEC) within 6 months of starting employment

Strong interpersonal skills that encourage team partnership, promote enthusiasm and foster strategic solution-driven thinking

Experience with web content management

Experience in an Enterprise Information Technology environment

Hands- on experience with AEM components and templates, web page creation and publishing

Sound qualitative and quantitative analytical skills and experience with online analytics tools

Marketing/design background

Knowledge and/or experiencewith HTML, CSS and JavaScript

An Army Approved Computing Environment Certificate (CEC)

An Enterprise Content Management (ECM) certification

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.