The Janitorial Manager is responsible for ensuring the timely completion of the day-to-day and periodic cleaning activities of their assigned janitorial team. The Account Manager oversees the training, tasking and counseling/discipline functions, and acts as the C&W Services/client primary point of contact for the department as well as other client enquiries.
The Manager works closely with the Site Account and operation team designated to the site to manage the labor and tasking of the department and seeks to increase overall productivity and profitability by introducing innovative ideas and solutions. The Manager is evaluated on the safety record, quality of the work, productivity, financial performance and the employee retention/satisfaction of their assigned department.
The shift for this position is Monday-Friday 10:30pm-7:00am with on-call duties.
Responsibilities/Tasks/Duties
- Ensure the completion of the daily and periodic tasks of assigned shift
- Ensure all cleaning assignments are completed in accordance with C&W Services approved procedures
- Set Department expectations - Verify all client and C&W Services quality expectations are achieved
- Maximize productivity and manage labor and material expenses to the provided budgets
Interface with C&W Services management and respond to client inquiries/complaints Respond to building emergencies and manage cleanup/recovery teams
- Lead department management team and create an environment of growth and learning
- Manage department assets - Maximize the lifecycle of equipment
- Champion the C&W Services safety program – Promote a safety culture
- Champion the training certification process
- Adhere to and enforce all security procedures
- Identify and present potential ancillary sales
- Enforce C&W Service’s conduct standards - Train and council employees as necessary
- Address employee performance or behavioral issues – Escalate to senior management or C&W Services HR as necessary Requirements
- Advanced knowledge of cleaning methods and procedures; minimum 3 years in a supervisory role
- Strong leadership, communication and customer service skills
- Basic computer skills and intermediate writing skills Manage budgeted hours and turn in payroll in a weekly basis
Must be able to give and take direction, work with minimal supervision, and function cooperatively as part of a team Requires attention to detail, a pride in delivering excellent service and high levels of energy and endurance
- Ability to stand and walk for extended periods of time and capable of extensive bending, stooping, stretching, pushing, and carrying as necessary
- Must be able to consistently push and pull up to 50 pounds and lift up to 30 pounds if necessary
- Ability to work in an environment with exposure to dust, chemicals and loud noises as well as the general public
Job Type: Full-time
Pay: $56,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
- On call
- Overnight shift
Ability to commute/relocate:
- East Boston, MA 02128: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- This position is a weekday overnight position that will require you to work some weekends on a rotation basis (be on call about one weekend per month). Are you comfortable with this?
Experience:
- custodial: 5 years (Required)
- supervisory: 1 year (Required)
Language:
- Portuguese and English (Preferred)
Work Location: In person
