Shop Manager - NYC

Heyday - New York, NY


Job Description

Heyday is always looking to add great talent to our network. With possible expansion in our future, we would love to chat with talented Shop Managers in the NYC-area.

Role Overview

As Shop Manager, you are the ultimate leader of your shop and embody the greatest of service to your clients, both internal and external. Internally, your clients are your team members. You serve them by ensuring the workplace is ready for success – keeping it organized, informed, drama-free, and ready for the days and weeks ahead. You ensure everyone on your team, Hosts, Shop Attendants, and Skin Therapists is empowered with the tools, information, and confidence they need to deliver a stellar Heyday experience to every single person who walks in our doors.

Scope of Responsibility

Team & Shop Management

  • Provide high-level customer service and hospitality to clients, both internally and externally
  • Manage all day-to-day tasks and operations from the front of house to back of house
  • Build and foster relationships with employees and clients
  • Celebrate team wins and show gratitude daily

People Planning & Staffing

  • Understand your shop’s hiring needs and actively screen, interview, and hire candidates
  • Identify and develop high-potential employees to create a bench of talent across all roles
  • On-board, develop and train all new employees from Shop Attendant to Shift Leads

Business Acumen

  • Drive revenue through scheduling optimization and shop utilization
  • Partner with marketing to develop new client acquisition and retention plans
  • Manage your shops P&L to increase revenue and manage expenses

Employee Development & Engagement

  • Provide in the moment and developmental feedback and coaching to all members of the team
  • Have on-going conversations with staff to align talents with compelling career paths
  • Have a pulse on your teams strengths and opportunities and actively coach/train based on trends

Skills & Behaviors Required

Desired Experience

  • Experience owning P&L and financial performance targets
  • Deep respect for and understanding of customer experience drivers and hospitality
  • Proven track record working with hourly workforce
  • Proficient computer/Microsoft skills, including excel

Desired Traits

  • Problem Solver: focus on the main objective, identify trends, get to the bottom of problems, and then solve the problem with sustainable solutions
  • Change Maker: constantly looking for ways to improve current way of doing things, never settles
  • People Leader: the capacity to lead and influence others to reach common goals, in addition to identifying great talent
  • High Standards: strong ability to set a high standard and drive ongoing execution on behalf of self and broader team and organization
  • Results Driven: focused on execution and driving outcomes with others; understands interdependencies and has strong ability to prioritize, project manage and drive organization to specific and measurable results
  • Scrappy: never settles for what's already been done, is innovative and creative with ideas, pitches in to get the job done
  • Reliable: follows through on commitments, and asks for help when needed
  • Must have the flexibility to work a non-traditional schedule – must have weekend, holiday, and some early morning/late evening weekday availability

Job Type: Full-time


  • People Management: 2 years (Preferred)


  • New York, NY (Preferred)

Work authorization:

  • United States (Required)

Work needed:

  • Weekends
  • Evenings