- High School Diploma or GED
- Computer Skills
- Office Experience
- Organizational Skills
- Medical Office Experience
- Customer Service
This position requires travel to all outpatient clinics. Job duties and responsibilities will vary by practice. The following is a representative summary of the major duties and responsibilities however job-related tasks other than those specifically listed will be required as duties and responsibilities will vary by practice. The employee is required to adhere to each practices departmental policies and procedures.
This position serves as the front-line patient contact in the medical practice with responsibility for reception of patients and visitors. It also serves as the liaison to the clinical staff. In this role, the incumbent manages and assumes direct responsibility for the daily activities of greeting all patients, registering and updating patient demographic and insurance information, scheduling/rescheduling/canceling patient appointments, recording the arrival of patients into the waiting room, recording work-in patients on the schedule, timely and accurate message recording and distribution, updating patient records, printing and distributing the patient schedule, , printing patient encounter forms, receiving and distributing faxes during the day, places the telephones on/off answering service as directed, maintains the orderly appearance of the patient reception area. Assures that patient confidentiality is maintained during the performance of all tasks.
This person also requires knowledge of check-out, entering of patient charges, collection of co-pay and deductible amounts, collecting outstanding patient balances, performing the daily close-out of billing system, writing the daily bank deposit, daily balancing of the cash drawer, mail sorting and distribution.
Assists the Practice Manager in the timely preparation of accounts payable invoices for submission to the hospital for payment. Assists the Practice Manager in maintaining office supplies and identifying needed supplies.
High school graduate. Training as a Medical Assistant or Medical Secretary preferred.
Prefer 2-5 years of medical office experience; Will also consider candidates with general office experience, excellent customer service skills and the ability to learn medical terminology and patient confidentiality issues. Prefer a candidate skilled in the techniques of patient relations and dealing with difficult people, efficiency in the processing and registration of patients, strong organizational skills, ability to multi-task in a fast paced environment, professional telephone etiquette, basic computer skills and knowledge, basic medical terminology.