Full Job Description
THIS IS A NON CIVIL SERVICE POSITION
$70,000.00 per year
The Community Health Worker (CHW) Manager will be a part of a team responding to the COVID-19 response at the Baltimore City Health Department (BCHD). Under general supervision by the Director, the CHW Manager will manage a team of supervisors and Community Health Workers (CHWs). The CHWs will be working as public health investigators whose duties include contact tracing, public health messaging, and additional public health activities as assigned.
The CHW Managers in coordination with the Baltimore City Health Department Project Director will plan, conduct, and provide direction to the CHW Supervisors on how to organize, plan, train, and supervise the work of the CHWs. The CHW Manager will be responsible for developing and/or providing input to needed contact tracing and public health messaging materials. They will track the data and ensure that the full COVID-19 response team has accurate data including qualitative data that the CHWs and Supervisors are reporting. As the needs of the response will change over time, the role of the CHW Manager will adapt to public health response needs.
Key duties & responsibilities
Complete required training for this temporary position
Support and mentor CHW Supervisors to achieve the objectives of the contact tracing work
Participate in hiring of CHW Supervisors and CHWs
Develop and/or provide input into needed COVID-19 contact tracing and public health materials
Coordinate a team's schedules, ensure they have tools and resources to conduct daily activities.
Track daily and weekly progress for the unit including cases contacted successfully, contacts tracked and referred, and patients and contacts referred to social support systems
Report issues from the unit to the COVID-19 Team's overall Administrator in a timely manner and help identify and implement solutions
Conduct phone calls as needed, including to contacts who have been exposed to COVID-19, to places of business a COVID-19 positive patient has frequented, and to refer patients and their families to different social services.
Ensure that teams are performing according to a developed work plan and complying with all requirements (confidentiality, following scripts, etc.)
Make recommendations to adapt workplan based on quantitative and qualitative data
Provide public health messaging to key community leaders, business owners, and residents about COVID-19 through in-person visits, telephone, or provision of materials
Conduct community health educational activities as it relates to COVID-19 and other variety of health topics for the Health Department
Perform quality assurance through listening in on calls or to recordings of calls and providing feedback to team as well as participating in quality improvement conversations with supervisors
Liaise with partners and stakeholders as needed
Maintain daily contact with supervisors and regular contact with the overall administrator
Willing and available to work onsite and within the community
Ability to show empathy to distressed individuals
Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress
At least five years of management experience
Experience successfully supervising staff
Experience in managing evaluating and adapting a public health performance management system
Excellent oral and written skills
Excellent organizational and communication skills
Proficiency with MS Office and other applicable programs
Ability to handle confidential information with discretion and professionalism
Ability to exhibit a professional, positive attitude and work ethic
Critical thinking and sound judgment
Openness to in-person visits for contact tracing or public health outreach with suitable personal protective equipment
Second or multiple languages a plus
Bachelor's degree and five years of public health, health administrative, health systems experience, or the equivalent (preferred, but not required)
To submit an application please visit: https://jobs.crelate.com/portal/baltimorecorps/job/omfksujo3dhnzfycwebcnwcksr.
Baltimore City Government is an Equal Opportunity Employer