Family Readiness Program Assistant

Department of the Navy - Jacksonville, FL (30+ days ago)4.4

Fleet and Family Readiness is looking for the best and brightest to join our TEAM!!! The Navy team offers innovative, exciting and meaningful work linking military and civilian talents to achieve our mission and safeguard our freedoms by enhancing the quality of life for Sailors, their families, and others in the Navy Community. Department of the Navy provides competitive salaries, comprehensive benefits, and extensive professional development and training.

Family Readiness includes the Fleet and Family Support Program and Emergency Response.

The Fleet and Family Support Program provides services through Fleet and Family Support Centers, such as relocation assistance, new parent support, deployment services, clinical counseling services, financial management counseling, family employment services, family advocacy and the transition assistance programs.

The Emergency Response Program manages Navy Installations Command’s response plans to provide assistance to the Navy Family during a disaster.

Fleet Readiness is comprised of Morale, Welfare and Recreation Programs, official and recreational lodging, and food and beverage operations. These services include:

Fitness and Sports

Deployed Forces Support

Movies and Libraries

Golf and Bowling

Marinas and Outdoor Recreation

Liberty Program

Information, Tickets and Travel

Navy Entertainment Program

Navy Gateway Inns & Suites

Galleys and Recreational Dining

MWR Lodging

Child Development Centers and Homes

Youth and Teen Centers

School-Age Care

School Liaison Officer Program

Navy Housing manages housing Navywide, including permanent party family housing and unaccompanied housing. Focused on assisting Sailors, both single and those with families, receive suitable, affordable and safe housing wherever they are assigned.

The Support Services Center supports the other four divisions and regional Fleet and Family Readiness Service Centers through a consolidation of management support functions, such as NAF financial management, marketing, training, NAF human resources, facilities and acquisition, information technology, and management evaluation and assistance.

Navy Wounded Warrior – Safe Harbor coordinates the non-medical care of seriously wounded, ill and injured Sailors and Coast Guardsmen, and provides resources and support to their families and offers individually-tailored assistance to ensure enrollees’ successful recovery, rehabilitation and reintegration.


Administrative Service: 60%

Prepares correspondence, reports, and other required documents in draft and final form using a word processor and computer.

Ensures correct grammar, spelling, capitalization, punctuation, and format.

Accurately types correspondences, reports, or similar materials from handwritten or electronic drafts.

Composes and edits correspondences in accordance with the Naval Correspondence Manual.

Ensures requirements for classified materials are properly followed, where applicable.

Uses automation skills to help perform management support assignments.

Updates, revises, sorts, calculates, and manipulates data in spreadsheets to meet multiple report formats and produce standard reports.

Converts spreadsheet data into charts, graphs, and report format.

Distributes mail and messages, recording receipts, suspenses, and completion dates as appropriate.

Establishes controls and suspense dates and follows up to ensure that required actions and responses are made within deadlines.

Performs a wide variety of records keeping.

Updates manuals on policy and directives, reporting, and informational duties in support of FFSC functions, and projects.

Provides direct support to the FFSC Director and staff by independently collecting, analyzing, and processing information related to current and future program/project workload.

Information encompasses manpower, resources, and financial requirements for program areas that are somewhat stable, predictable, and precedent.

Coordinates workload data, such as data entry, report generation, and data base maintenance.

Assists in developing new methods and techniques to efficiently accomplished assigned tasks, identify techniques to efficiently accomplish assigned task, identify deficiencies, and recommends methods for improvement.

Conducts workload studies and provides information and findings to the FFSC Director.

Assist in the preparation of budget reports and records.

Responsible for compliance with administrative aspects of the FSC with regard to quality standards and standard operating procedures, and maintenance of all building and procurement/ supply and data in accordance with Navy policies and regulations.

Attends committee meetings and strategic planning conferences that affect current and future requirements of the program.

Assists in the preparation of the agenda items, presentations, and reports.

Assists FFSC Director in the development and implementation of a follow-up system to identify, interpret, and track program effectiveness and success. Assists in correcting any identified administrative deficiencies.

Gathers specific statistics regarding FFSC trends for use at the regional command and headquarters levels.

Ensures time is entered in the time keeping system SLCADA.

Performs other collateral duties and task as assigned.

Procurement: 20%

Requisitions office supplies, equipment, and publications for the office.

Obtains and monitors a full range of office support services such as printing and facsimile equipment maintenance.

Is primarily responsible for researching supplies requested, procurement of such supplies, inspection of materials ordered, and tracking of all related paperwork associated with this process.

Prepares and receives and records materials as they arrive.

Tracks ordering materials receipt.

Maintains, tracks, monitors, and is responsible for the FFSC property inventory, which includes major and minor property, labor saving devices, DRMO items, and all pilferable material.

Maintains accurate reports on all procurement related budget information.

Enters data into spreadsheets.

Informs FFSC Director of any and all fiscal discrepancies related to inventory, supply and procurement.

Facilities Maintenance: 20%

Responsible for coordination, issuing, tracking, and follow-up on all FFSC building requests.

Calls in work request to FMD, logs the calls and serves as point of contact for all work performed.

Keeps accurate files and records of work.

Responsible for all building fire, safety and zone inspections.

Serves as point of contact for said inspectors.

Receives reports and take action on all discrepancies noted.

Keeps accurate files and records on inspections and reports generated.

Responsible for accurate compliance with the FFSC Key Control Program.

Conducts necessary inspections, keep accurate records, and issues and receives keys to staff in accordance with local policies and procedures.

Responsible for care and maintenance of FFSC issued vehicle, including the completion of all reports and paperwork associated with the job.

Travel Required
Occasional travel - To Support Mission

Supervisory status

Who May Apply
This job is open to…
United States Citizens
Questions? This job is open to 1 group.

Job family (Series)
0303 Miscellaneous Clerk And Assistant


Conditions of Employment



You must be a US Citizen.
Males must be registered or exempt from Selective Service.
Selectee must be determined suitable for federal employment.
Selectee may be required to successfully complete a probationary period.
Selectee is required to participate in the direct deposit pay program.
Social Security Card is required.
Satisfactorily complete an employment verification (E-VERIFY) check.
A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal.
NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at . Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job.

In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization.

One year of specialized experience directly related to the duties described above. Qualifying experience must have been equivalent to the next lower level in the normal line of progression.

Specialized experience must demonstrate the following:
Skill in subject matter filing, receptionist duties, and other general clerical practices and operations of the office.

Skill in typing, use of personal computers.

Ability to use one or more established automated system to enter, maintain, and retrieve organizational and program data and to compile reports, produce charts and graphs, or monitor project/program status.

A qualified typist is required.

Knowledge of clerical or technical procedures and requirements related to the specific management or program analysis assignment.

Knowledge of standardized program operations.

Skill in compiling readily available data from prescribed sources and recognizing and correcting obvious discrepancies and data omissions.

Knowledge of grammar, spelling, punctuation, and accurate military correspondence rules as well as, basic principles of arithmetic to make routine calculations such as staff hours, and funding expenditures using established formula.

Knowledge of Navy directives, policies, and programs with regard to FFSC training, confidentiality, and administrative program.

Knowledge of Navy/military organization, mission, and lifestyle and the impact on individuals, and families within the military community.

Ability to communicate effectively both orally and in writing.

Ability to meet and deal with diversified groups, organizations, and individuals and to maintain and establish clear relationships and lines of communication at all levels.

Knowledge of procedures for use of supply requisition, OPTAR budgeting, and other general office policies and procedures.

Knowledge of the organization, functions and operating systems within the organization and DoD in order to distribute and control mail, refer phone calls and visitors, obtain background information needed by supervisor and other staff personnel, research supply ordering sources, and prepare recurring reports and documents.

Knowledge of current policies, procedures, instructions quality standards and standard operating procedures relating to procurement and requisitioning and the administrative procedures of the FFSC.

Ability to work in a fast paced environment dealing with internal and external customers.

You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration.


Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

Additional information
Some positions have special requirements
  • Position is a non-critical, sensitive, supervisory position requiring access to IT II system and/or access to PII. An access National Agency Check investigation (ANACI) is required via the SF 86 security form.
  • Required to submit a Financial Disclosure Statement, OGE-450. Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500-7R, Joint Ethics Regulation, dated 23 March 2006.
  • Salary is dependent on experience and/or education.
  • For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.
This announcement may be used to fill additional vacancies within 90 days of closing date.

The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to CNI_SE_HQ_N9_NAFJOBS@NAVY.MIL to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis.

This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce.

How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.

Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or may be considered ineligible.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skill, and ability, related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of knowledge, skills, and abilities will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Click the following link to preview the applicant questionnaire: Preview Applicant Questionnaire .

Background checks and security clearance
Security clearance
Q - Sensitive

Required Documents

Required Documents
  • Resume
  • Include name and contact information for at least three (3) professional references in your resume
  • Proof of education (transcripts/copy of degree/high school diploma), if applicable to position requirements.
  • If claiming Veteran’s Preference, completed SF-15 and a legible copy of DD-214 (page 4) as well as any other supporting documentation (disability, official statements, proof of service, etc). is required.
  • If claiming Gold Star Veteran's Preference, completed SF-15 and a legible copy of DD-1300 as well as any other supporting documentation (official statements, document of service, court decree, , etc). is required.
  • If claiming Military Spouse Preference, a copy of sponsor's orders (applicable for NF-03 and below or equivalent).
  • If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) Priority consideration, submit a copy of the notice of separation.
  • If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.


A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits .

The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working for our TEAM include but are not limited to:

Comprehensive benefits package (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, etc.).
Stability of Federal Civilian Service
People with passion for doing work that matters
Quality of Work Life Balance
Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.