Event Manager - Center for Leadership Excellence

Benchmark Hospitality - Baltimore, MD4.0

Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:
BASIC FUNCTION: Plans, coordinates and ensures execution of all Conference group related activities and events. The Conference Planning Manager will act as the primary liaison between the client and the staff of the property while focusing on the client’s expectations. Is a role model of and holds employees accountable to following our Mission, Core Values, First Priorities, Policies and Procedures.

WORK SCHEDULE: Schedule varies based on client needs and business demands.

Job Description:
High School Diploma or equivalent; minimum 3 years experience in hotel, convention/conference center, preferable in conference services department; knowledge of conference service equipment, set-up styles, and audio-visual; excellent computer software knowledge of Microsoft Office and Delphi; excellent verbal and written communication skills; excellent organization skills; possess supervisory/management experience

Plans and ensures execution of group event to include but not limited to dates/timing of arrival and departure, room set-ups, diagrams, audio visual/production needs, rooming lists, special needs, special events, on/off-site entertainment, transportation. Knowledgeable with the property’s accommodations, meeting facilities and support services available at and through the property in order to best promote the effective utilization of the property by assigned corporate accounts. Promote the use of the property’s ancillary services (i.e. banquets, cocktail receptions and theme parties) in fulfilling the general, unique or special meeting objectives of the clients and generally promoting the property as the facility best suited to meet their meeting needs and requirements. Promote the property in arranging and conducting site visits by key personnel of assigned accounts for the purpose of planning, organization and coordinating of all meeting needs and requirements. Follow proper channels when seeking authorization for special rates, concessions, discounts, etc., Ensures group billing is accurate. Review distribution of in-house reports to ensure consistency and completeness of information. Attend weekly designated meetings. Communicates effectively verbally and in writing with clients in timely manner. Communicates effectively verbally and in writing all details of events to appropriate personnel in timely manner. Enhances group events with creative ideas. Communicates frequently with group contact and attendees to ensure expectations are met or exceeded. Coordinates vendors, obtains quotes, client contracts etc. Takes a proactive approach toward client satisfaction. Responds to all client evaluations rated fair or poor. Assists Director of Conference Services with interviewing, training, supervising, reviewing planning staff and assigning group files. Ensure all Conference Planning Managers are properly trained both initially and on an ongoing basis. Monitor assigned work for accuracy and timeliness. Performs some administrative duties to include distribution of event orders, reports, filing, etc. Follow grooming standards maintaining a professional image in dress and mannerisms.