Summary of Responsibility:
The Executive Director is responsible for the overall leadership of the community and for driving resident satisfaction, team member engagement, financial and operations management. The Executive Director is the champion of Dominion Senior Living culture and a role model for how the company’s Vision, Mission, Objective, Values, and Biblical Principles guide daily behavior. The Executive Director drives revenue and manages expenses through the efficient and effective operations of all departments, addresses strategic challenges, develops a highly functioning community management team and promotes coaching and development for all team members, and ensures that all regulations and performance standards for the team and operational standards for the community are being met. The Executive Director has discretion regarding the daily operations of the entire community within the framework of how Dominion Senior Living operates.
- Champions and integrates the Dominion Senior Living culture into all aspects of the community.
- Communicates the Dominion Senior Living vision and strategy to create alignment between daily activities and Dominion Senior Living strategy.
- Drives and supports continuous improvement.
- Implements Dominion Senior Living policies, procedures and standards fully.
- Engages with the greater community to promote positive relationships, be a resource, partner with like-minded organizations, and give back.
- Promotes and engages in open communication and cooperation within and between Central Services and other Dominion Senior Living communities at all levels.
- Promotes and demonstrates the Dominion Senior Living “L.O.V.E.” model to both external customers and team members.
- Maintains positive public relations by displaying professionalism when interacting with residents, resident representatives, team members, and the general public.
- Develops and maintains effective relationships and two-way communication with team members, residents and resident representatives.
- Manages and improves resident satisfaction and loyalty using a variety of methods.
- Oversees the welcome and transition processes for residents.
- Ensures residents receive appropriate, excellent care.
- Serves as the community’s Privacy Officer.
People Development and Leadership
Financial and Operational Performance:
- Builds and leads a highly effective community management team.
- Sources, interviews and selects highly effective team members in a proactive manner.
- Oversees and participates in the welcome and transition processes for team members.
- Manages and oversees the performance and development of all community team members.
- Champions training contributing to team member development and performance.
- Provides opportunities for team members to engage in their work and the community overall.
- Creates an environment of team member recognition and appreciation; ensures the progressive disciplinary process is followed when redirection of team members is necessary.
- Manages the overall performance of team members.
- Develops and maintains effective relationships and two-way communication with team members, including conducting daily devotional and operational meetings with department heads and ensuring all team members attend daily stand up devotional and operational meetings.
- Oversees adequate staffing of appropriately trained licensed professionals and non-licensed team members is on duty at all times to meet the needs of residents.
- Maintains equitable pay practices.
- Identifies and develops talent for future succession opportunities.
- Conducts community business planning and forecasting and fluidly manages operations based on occupancy and economic conditions.
- Achieves better-than-industry results for revenue growth and expense management.
- Assists in the preparation of the annual operating and capital budgets and manages to them.
- Reviews financial records and cost reports for tracking and accuracy.
- Achieves balanced scorecard measures.
- Effectively manages all operational areas of the community.
- Ensures compliance to Dominion Senior Living policies, procedures and standards with regard for residents’ needs and to all applicable laws and government regulations (e.g. Worker’s Compensation, Assisted Living Regulations, OSHA, Food Safety, etc.) and keeps updated on current regulations.
- Develops, monitors and updates the community’s risk management program.
- Manages positive vendor relationships.
- Drives adoption and full utilization of Dominion Senior Living’s software systems, resources, tools and techniques.
Sales and Marketing
- Creates and implements a sales and marketing plan to achieve occupancy and NOI growth; manages inventory of materials; and manages to results.
- Maintains a professional working relationship with the top referral sources in the greater community to ensure an influx of inquiries.
- Maintains in-depth knowledge of the competition and industry trends.
- Ensures that public relation activities promote a favorable image of the community.
- Is available by phone at all times.
- Fills in when a Department Manager is absent and coordinates additional needed support with Central Services.
- Attends and actively participates in team meetings and required or optional continuing education programs.
- Answers the telephone and conducting tours.
- Greets visitors to the community and grants access upon validation of the reason for the visit.
- Assists in planning and/or preparing for community special events, including outreach to the greater community.
- Assists in the evacuation of residents as necessary.
- Maintains the confidentiality of all resident information and honors the residents’ personal property rights.
- Performs any other duties that may be assigned by Central Services.
Education, Experience, Licensure/Certification, Age Requirement:
- A minimum of three (3) years of management level experience leading results driven teams with an emphasis on financial and operational performance, customer and team member engagement is required.
- Experience with senior living, especially the cognitively impaired resident, i.e. Alzheimer and Dementia is preferred.
- Must obtain valid Continuing Education credits as required by the State of the community.
- Bachelor’s degree in healthcare, gerontology, business or a related field of study from an accredited college or university is required. Master’s degree is preferred.
- Valid and current applicable licensure from the state of community operation is required.
- First Aid/CPR certification is preferred.
- Approved criminal background check, physical, drug screen and TB skin test required.
- Must possess a current and valid drivers license and have the ability to meet approved driver requirements.
- Must be a minimum of twenty-one (21) years of age.