General Manager (VA)

Medical Transportation Management (MTM) - Hampton Roads, VA3.2

Consider a Career at MTM

From entry level customer service positions, to challenging technology and leadership roles, MTM offers a wealth of employment opportunities. Our corporate culture promotes healthy living, excellent work-home life balance, and strategic career advancement opportunities in a rewarding work environment where you will make a positive impact in your community and beyond. In particular, MTM is committed to providing physical activity and wellness opportunities for our employees, and we have been recognized as a Gold Level Recipient of the American Heart Association’s Fit-Friendly Worksites Recognition program. As an employer, MTM offers excellent benefits and welcomes diversity; we are an affirmative action and equal opportunity employer. We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team. If you can't find what you are looking for, please check out our affiliate Ride Right for more opportunities.

The General Manager works in collaboration with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services. Will act as the internal liaison between departments and clients to ensure that the location is fully compliant with all contractual requirements. This is a MTM (or MTM Transit/Ride Right) position.

This position is located in Hampton Roads, VA.

Contract oversight and facilitation of client needs with anticipation of growth
Identify potential risk and develop resolution processes
Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness
Development and oversight of documentation or work plans as required or needed
Oversight of vehicle maintenance program (if applicable)
Oversight of safety program
Oversight of employee training and development
Maintain a thorough understanding of contract and awareness of changes
Maintain a thorough understanding of Ride Right policies and employee handbook guidelines
Develop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in place
Act as a liaison between Ride Right and client to address any concerns or issues that may arise and do so in a timely manner
Act in a consultative manner, developing and presenting annual plan reviews
Provide education and information to client regarding Ride Right procedures, services available, and changes within the public transit
Maintain a “Safety First” attitude with client and personnel
Develop and maintain a good understanding of local operational, government and clientele needs and issues pertaining to the passenger transportation industry
Develop and maintain a thorough understanding of ridership policies to ensure smooth transportation services
Represent client at local civic, government, state and regional meetings as necessary
Capability of addressing any questions /concerns regarding transit program
Maintain all employee and vehicle files in accordance with FTA and DOT guidelines
Develop and maintain thorough knowledge of Ride Right departments and compliance programs
Oversight of Federally mandated Drug and Alcohol program

Minimum Qualifications:
Bachelor’s Degree (or equivalent combination of education and experience) in a related field
7+ years of experience in transit management with expertise in Fixed Route and paratransit from larger system
Prior contract and or project management experience
Previous experience working with senior citizens or persons with disabilities
Must possess excellent interpersonal skills and ability to work with a variety of people and job positions
Proven experience in operation’s and management of staff
Extensive knowledge of RouteMatch transit and paratransit software
Proven experience supervising and monitoring the delivery of contractual services
Extensive knowledge of budget and cost analysis
Must be able to evaluate and resolve problems and issues in a constructive manner
Moderate to advanced computer skills (MS Office Suite, , or equivalent)
Proven experience in the area of data analytics
Previous safety experience in fixed route and paratransit operating environment
Professional training with TSI, NHTSA, NTI preferred
Thorough knowledge of ADA, DOT, FTA regulations and related transit operations oversight regulations (CFR 49), preferred
Must possess a valid driver’s license

Competency Based Qualifications:
Ability to schedule, organize and prioritize multiple tasks
Ability to acquire in-depth knowledge of Ride Right operations, company policies, and guidelines
Exceptional interpretation and problem solving skills
Experience identifying and establishing key processes and procedures
What’s in it for you?

Paid vacation
Holiday Pay
Health and Life Insurance Plans
Dental and Vision Plans
Onsite Gym
Wellness Screenings
Birthday Holiday
Training Development
Casual Dress Environment
Scholarship Program
Healthy Market
Free Coffee
  • These benefits may not be available at all locations
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or