Software Administrator

Fortress Solutions - Plano, TX

Responsible for maintaining, customizing and developing a number of software systems for the Atlassian suite of products (Jira, Jira Service Desk, Confluence and associated addons), Freshdesk, Sharepoint, Etc. Ideally the candidate will have database administration experience to help us maintain the performance and security of our ERP solution and various internally developed software applications.

Essential Functions:
Administer our Cloud Jira suite and optimize the current configuration to ensure it is as efficient as possible. Manage creation of all projects, workflows, notifications, etc. Administer all existing addons and investigate new addons to meet requirements and improve productivity. Train other IT resources on Jira administration to ensure we have an effective backup.
Serve as SME and evangelist for all Atlassian products as well as other products we use. Integrate Atlassian products into our other solutions (directly or indirectly). Using Confluence, document our Atlassian solution as appropriate. Monitor and manage Atlassian product usage to ensure we are controlling costs. Provide user training on Atlassian and other software products to improve adoption and effective use of the tools.
Work directly with internal customers to understand their project requirements and drive solutions that meet their needs while maintaining solid practices. Create and maintain scripts and automations.
Act as backup for day-to-day IT issues when other members are out of the office or there is an increase in the workload.
Effectively manage project and configuration sprawl within Atlassian portfolio for improved maintainability and performance. Manage special projects and perform other duties as assigned.

Qualifications, Knowledge, Skills, & Abilities:
5+ years of IT experience (required)
BS or higher technology (CS, CSE, EE, etc.) degree (required)
Minimum of 3 years active administration of Atlassian products (required)
Experience with database administration
Excellent customer service and teaming skills
Strong desire to improve software systems and operational processes
Experience with both Cloud and Server Atlassian offerings

Atlassian certification (ACP-JA, CA, ISD, etc.)
Software experience (Javascript, Python, HTML, CSS, MSSQL, etc.)
Integration of Atlassian products with other software systems
Web page development
DB Admin
Azure, AWS or similar cloud deployment experience
ERP administration experience