- Network Protocols
- Active Directory
- Analysis Skills
Responsible for installation, operation, and maintenance of network hardware and software. Analyzes needs, installs and configures networks and computers, and so forth. Maintains appropriate user access to network resources and data. Protects network resources and data against damage or loss.
Plans, configures, and installs microcomputer and network hardware and software. Troubleshoots network problems, identifies and resolves operator and/or equipment errors, and contacts vendor personnel to resolve complex and/or unusual problems.
Maintains network access, sets up appropriate accounts following established procedures, and deletes obsolete accounts to ensure network security.
Responsible for the setup and maintenance of telephone systems. Provides diagnosis and solutions to technical issues related the operation of the telephone System. Supervises and monitors the creation and maintenance of telephone extensions for employees and contractors. Verifies the telephone lines (trunks) are operating correctly and contacts telecom providers as needed to affect repairs to said telephone lines.
Responsible for the operation of the company’s Microsoft Active Directory environment. Diagnoses and fixes issues related the Active Directory environment. Proactively monitors the Active Directory environment for issues that might impair its operation.
Uses essential technological tools to facilitate the maintenance and operation Windows PC’s. These can include Active Directory Group Policies, Software Deployment technologies, and administrative scripting languages.
Maintains and monitors the operation of the company’s email system. Monitors for the transit of email messages to/from the company’s computer systems. Resolves any issues related to end user connectivity to the email system.
Maintains the Company’s datacenter facility. Monitors the physical environment of the company’s Datacenter facility. Calls in vendors to repair or fix environmental, telecom, and power systems as needed.
Provides 2nd level user technical support as needed.
Monitors network performance, access mechanisms, disaster recovery procedures, virus scanning software, and the like in order to ensure operating efficiency and database protection.
Coordinates network operations activities with regional personnel to ensure smooth integration of new or revised programs, procedures, hardware, or software.
Contacts vendor sales, support, and technical personnel in order to resolve computer problems, evaluate and recommend revisions to network systems, and the like.
Performs other duties and projects as assigned, some of which may be essential to the job.
Assists in planning, developing, and implementing network policies and procedures.
Keeps abreast of changes in computer technology, software enhancements and development applications.
Performs other duties as assigned, some of which may be essential to the job.
Knowledge of microcomputers and local area networks in order to support the computer operations and users at a level normally acquired through completion of a Bachelor’s degree in computer science or related field.
Approximately two to three years progressively more responsible, related experience in order to gain in-depth knowledge of network protocols and installation procedures, microcomputer troubleshooting, and related network software.
Microsoft MSCE or similar certification preferred.
Experience with the maintenance and operation of telephone Systems.
Analytical skills necessary in order to monitor network performance, identify and resolve hardware and software problems, and install complex network software and hardware.
Good interpersonal skills necessary in order to provide support to users, establish and communicate network account information to users, and interact with hardware and software vendors to resolve problems.
Internal Contacts: Various levels of personnel to explain technical issues to users in a non-technical manner.
External Contacts: Vendors in order to plan, coordinate, and manage repairs and identify and resolve problems.
Equal Employment Opportunity
First Industrial Realty Trust, Inc. is an Equal Opportunity Employer Committed to Diversity, M/F/D/V