Charlotte’s local government, with more than 7,000 employees and a $2.39 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play.
Housing & Neighborhood Services (H&NS) focuses on creating vibrant, diverse neighborhoods through the delivery of five major service areas: Community Engagement, which works to create successful neighborhoods where people of diverse backgrounds and incomes can build successful lives, Office of Equity, Mobility, and Immigrant Integration, which advances upward mobility, immigrant services, diversity, equity and inclusion, Code Enforcement, which works to improve the appearance of communities and maintain standards of living, Housing Services, which provides housing and other programs and services for families residing in the City of Charlotte, and CharMeck 311, which provides important information and services for customers in the City of Charlotte and Mecklenburg County.
Community Engagement Liaison
The Community Engagement Division of the City of Charlotte’s Housing & Neighborhood Services Department is a recognized leader in the area of empowering residents and youth to engage through leadership development and proactive community improvement through our model of information sharing, inclusion, planning, resource delivery and celebration of community efforts.
Community Engagement’s Service Area Teams are assigned to four geographic areas of the City in order to develop meaningful relationships in the community and understand the unique characteristics and needs of each community served. The Community Engagement Liaison is part of a team that is the first point of contact for stakeholders, residents, businesses and neighborhood organizations in his/or her area.
The focus is to work with area neighborhoods, businesses and other community stakeholders to solve problems, promote redevelopment, strengthen neighborhood organizations, improve infrastructure and act as a point of contact to all City agencies. The Community Engagement Liaison reports to the Community Engagement Service Area Team Managers.
Major Duties and Responsibilities:
As advocates for Charlotte communities, seek maintaining balance between meeting needs of City & individual neighborhoods
Improve quality of life in Charlotte neighborhoods
Align City resources / projects / initiatives meeting community needs
Provide information on available programs & services directly to individual citizens & neighborhood groups / help facilitate connections where possible
Work with neighborhoods & community groups empowering development & implementing solutions creating positive change
Present information effectively orally & in writing to elected City officials / civic & community groups
Ability to effectively communicate with citizens of varying socioeconomic & cultural backgrounds
Comfortability handling conflict resolution with staff & community members
Develop / deliver PowerPoint & other presentations to community groups / business organizations / internal departments regarding neighborhood & business programs
Lead meetings / dialogue sessions / focus groups with community groups & staff teams achieving desired objectives
Attend evening / weekend City & community meetings
Leadership & Initiative:
Serve as liaison between City & nonprofit agencies / private companies / neighborhood organization / business groups
Research & Analysis:
Conduct trend & gap analysis to assess neighborhood / business conditions determining needed improvements and/or training
Identify / analyze / resolve neighborhood & business issues
Conduct research on new programs & national initiatives
Assist neighborhood / business organizations in developing goals & mission
Develop work plan identifying actions achieving objectives
Project Planning & Management:
Plan & implement revitalization plans / activities & special events / assist organizations with same
Knowledge, Skills & Abilities:
Excellent customer service / public-speaking / presentation / facilitation skills
Ability to work independently / effectively / cooperatively in team environment
Effective oral & written communication skills / excellent interpersonal & diplomacy skills
Ability to handle multiple tasks simultaneously in fast-paced / results-oriented environment
Proficiency in computer & software usage including Microsoft products
Work well under pressure with competing priorities
Proven ability to use effective judgment
Web research ability
Ability to work cooperatively with neighborhood leaders / City officials & staff team members / media representatives / public
Bachelor’s degree in urban planning / business administration / public administration / social work / education / related field
Experience in business / public service / government work / social work / related field
Knowledge of urban design & revitalization
Strong public relations skills
Bachelor’s degree; or an Associate’s degree with one year of relevant work experience; or an equivalent combination of education and relevant experience that provides the necessary knowledge, skills and abilities to successfully perform the essential job duties
$51,750 - $64,687; Commensurate with Experience
The City of Charlotte provides a comprehensive benefits package to all employees. Click here to learn more about the City of Charlotte’s benefits
The City of Charlotte is a drug and alcohol-free workplace
How to Apply:
If you need assistance completing your online application, you are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available.
Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays. Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Conditions of Employment: The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. The City of Charlotte is an Equal Opportunity Employer.