For over 30 years, the Violence Intervention Program (VIP) has been the leader in building transformative programs that raise the standard of care for all victims of child abuse, neglect, and sexual assault in Los Angeles County. Today, VIP is a public-private partnership between the publicly funded VIP Children’s Medical Village at the LAC+USC Medical Center and our non-profit, the VIP Community Mental Health Center, Inc. (VIP-CMHC). Our history of quality mental health care is largely due to the dedicated and talented employees whose efforts have helped improve the lives of children, transitional-age youth, and their families.
Located at the LAC+USC Medical Center HUB Clinic, the Health Advocate/Case Manager provides support services to clinical supervisors and therapists. This position will maintain and complete all administrative record-keeping with the ACT clinic.
This role will also provide acute case management services, referrals, and linkage. The Health Advocate/Case Manager will interact with the community and specific allied agencies. The Shared CORE Practice Model guides all services children and youth receive from the Youth Placement Stabilization Team.
ESSENTIAL DUTIES & RESPONSIBILITIES
Reporting to VIP’s Director of Mental Health and Community Engagement with support to Clinical Therapists and serving clients, this role is responsible for the following:
- Develop relationships with LGBTQ Community and identify resources/services for LGBTQ youth and their families
- Work collaboratively with members of inter-disciplinary teams and provide ongoing clinical consultation to DCFS and DMH
- Develop relationships and ongoing communication with DCFS workers and other staff
- Collaborate with DCFS Clinical Social Workers to ensure the child or youth is linked to the appropriate level of care services
- Identify the strengths and needs of the youth and family
- Identify natural supports that exist within the family structure and the community and provide linkage to additional resources.
- Follow up with clients and families regarding linkage, resources, and services to ensure that their needs are being met
- Complete all required documentation by regulations (e.g., DMH), and enter progress notes into the electronic record (IBHIS) within the required time frame
- Assist in obtaining past mental health records
- Ensure clients receive medical supplies and equipment, obtain medications, attend appointments, obtain, and attend referral appointments, receive community resources
- receive mental health support from community resources or referrals
- Assist with transportation arrangements to attend appointments
- Assist with employment, disability, or education as needed to support their health
- obtain assistance from social work
- Providing support for improving the client’s health
- Follow agency policies and procedures
- Participate in VIP in-service training programs
- Perform other duties as assigned
A minimum high school diploma or equivalent; some college courses in social are desirable but not required
- Demonstrated experience working with LGBTQ adolescents and families; demonstrated awareness of, sensitivity to, and competence in dealing with the cultural and socioeconomic diversity of the client population
- Bilingual in English and Spanish
- Experience and ability to work in a fast-paced environment with good time management skills
- Self-starter, independent worker with the ability to adapt to change in a fast working environment
- Good written and verbal communication skills
- Valid California driver’s license, driving record, and personal vehicle insurance acceptable to VIP’s insurance carrier
- Must be willing to submit to a background investigation
- Must have unrestricted work authorization to work in the United States
Knowledge, Skills, & Abilities
- Knowledge in working with the DMH Integrated System (IS), IBHIS, and Department of Healthcare Services Medi-Cal
- Knowledge of basic psychology principles, customer and personal service, education and training, and clerical work
- Ability to exercise sound judgment and act calmly in emergencies
- Skills most prevalent for this position are active listening, social perceptiveness, service orientation, critical thinking, judgment and decision-making, monitoring, writing, persuasion, active learning, learning strategies, complex problem solving, negotiation, systems evaluation, instructing, systems analysis, operations analysis, and time management
- Possess effective written and oral communication skills and strong organizational skills
- Abilities deemed essential for this position are oral comprehension and expression, problem sensitivity, inductive and deductive reasoning, written comprehension and expression, speech clarity and recognition, fluency of ideas, category flexibility, information ordering, selective attention, and originality
- Ability to work effectively within a complex and multicultural organizational setting.
- Ability to work independently, be self-motivated, prioritize duties, meet deadlines and productivity standards, and follow through with assignments to completion.
- Ability to evaluate, develop and implement new procedures, practices, policies, and methods as necessary.
- Work effectively with coworkers, customers, and others by sharing ideas constructively and positively; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier and respecting the diversity of our workforce in actions, words, and deeds