What you’ll be doing...
The primary goal of the dedicated Security Services Advisor (SSA) is to aggregate security, vulnerability, and threat data, analyze unusual and interesting patterns, and then communicate the information to the managed services customer, providing actionable intelligence and recommendations based on the threat and vulnerability data. Your goal is also to develop and maintain the client relationship, ensuring client satisfaction with the security solutions, operations, quality and assurance Verizon is providing to the client. The SSA drives greater value towards the Managed Security Service (MSS) customers through delivering services described in the MSS Service Description, providing additional security analysis, risk advisories, vulnerability assessment reporting, and service reporting over the lifecycle of the contract. Primary functions will include but are not limited to security incident trending analysis and reporting, security gap analysis, executive reporting, vulnerability assessments and reporting, and keeping up-to-date on industry trends.
Provides support delivering a consultative approach to assist clients in making necessary decisions to improve overall security program
Understands how to quantify risk using threat likelihood, implementation state, and business impact variables
Understands how to prioritize remediation efforts based on business need, compliance need, and/or risk reduction need
Stays up-to-date on the changing enterprise solutions and security needs of the customer; and obtain a working familiarity of the clients’ enterprise solutions market, practices, organization, stakeholders, risks, key decision makers and strategic objectives
Develops and creates Executive Briefings (frequency based on client demand) which will illustrate implementation/operational score, threat and/or vulnerability score, trending details, and may include high-level action plans
Monitors change activity, including device feature and maintenance release upgrades as well as vulnerability patches
Ensures that the service is delivered as described in the Service Description (SD) and Service Level Agreements (SLA) of the managed security services (MSS) contract. You are the Single Point of Contact (SPOC) and advocate for the customer
Acts as the client’s advocate and spearhead the development of extra or new functionality within the Verizon security product & service portfolio in the interest of the client
Monitors the security service implementation phase, ensures security service implementation is meeting or exceeding contractually obligated timelines and client needs and expectations, as well as meeting operational support requirements
Provides training and information to clients on MSS portal and services at inception and periodically as new features and enhancements to portal and service are made, and provide “refresher” training as necessary
Provides training and education to internal teams, including SOC, engineering, etc. on client contracts, SLA’s, specific network anomalies, etc. to allow for proper operational support
What we’re looking for...
You’ll need to have:
Associate’s degree or two or more years of work experience
Three or more years of experience as a Security Analyst in an enterprise environment
Experience in the Information Security field in a client-facing security threat advisor role or experience as a security threat analyst
Experience with networking and network security technologies such as Firewalls, IDS/IPS, Proxies, Content Filtering, Application security, SIEM and Log, monitoring/management, Vulnerability Management, Risk and Compliance
Experience in a client-facingsecurityoperations, securityengineering or othercybersecurityrole
Willingness to travel as required – Travel demand may include external functions including visits to Customers, Sales offices, industry events; estimated at less than 25% overnight travel
Even Better if You Have:
Bachelor’s degree or higher in the Information Technology, Information Assurance, or related fields
Five or more years of experience in the Information Security field in a client-facing security threat advisor role or experience as a security threat analyst
Experience analyzing log data, threat data, and threat intelligence information, interpret, and communicate derived meaning to client with recommendations for risk mitigation strategies
Capability to understand and communicate technical issues to various levels of personnel, including analysts, engineers, management and “C” level executives
Reporting experience with strong skills with MS Office suite
Demonstrated strong analytical skills, technical writing skills, and communication skills
Understanding of ITIL, service management and quality management practices; ITIL certification or willingness to obtain
Demonstrated ability to work well in team environment and as a sole contributor – a self-starter
Excellent crisis management skills and ability to set customer expectations where applicable
Network Security certifications (e.g. CISSP, C|EH, Security+, SANS, ISACA, Vendor certifications)
Project Management training/certification
When you join Verizon...
You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.