ServiceNow Systems Engineer

Leidos - Reston, VA3.7


Leidos is seeking a ServiceNow Systems Engineer to join our Information Technology Services (ITS) team. In this role, you will report to Director of Web Solutions Services and will work from one of our locations in Orlando - FL, Reston - VA, or Valley Forge - PA.

Primary Responsibilities:
  • Create and document ServiceNow configuration, design, development, and integration
  • Communicate with the customer in non-technical terms, understand their requirements and guide developers with suitable solutions
  • Assist in providing architecture review and assessment of enhancements within the ServiceNow platform
  • Develop solutions across the ServiceNow platform to utilize automation and integration capabilities of ServiceNow, focused on leveraging business services with out of the box capabilities
  • Work with cross-functional team in an agile and fast-paced development environment to define user stories and tasks
  • Document architectural solutions in a clear and accurate manner
  • Support and enhance reporting solutions within ServiceNow and through external reporting solutions to support business goals
  • Support alignment of IS strategy and planning with the company’s business goals and objectives
  • Review and recommend where ServiceNow platform fits into the enterprise architecture roadmap
  • Promote the use of a shared infrastructure and ServiceNow roadmap to reduce costs and improve how end-to-end information flows

Required Qualifications:
  • Bachelor's degree and 2-4 years of relevant experience in software engineering and architecture, including ServiceNow. Additional years of relevant experience will be considered in lieu of Bachelor's degree
  • Experience in ServiceNow development and / or ServiceNow implementation
  • Expert knowledge of ServiceNow toolset and integrations with related systems
  • US citizenship is required and able to obtain federal security clearance
  • Experience developing, releasing, and maintaining software solutions (web, backend, and mobile)
  • Strong written and verbal communication skills
  • Demonstrated leader with team-oriented interpersonal skills; ability to effectively interface with a broad range of people and roles
  • Strong interpersonal skills, customer-focused attitude and ability to deal with ambiguity
  • Proven team player and team builder
Preferred Qualifications:
  • Experience working in a highly agile (SAFe, Scrum, Kanban) environment
  • Experience with ITIL, Service Management, HTML and CSS
  • Strong understanding of UML diagrams and of object-oriented JavaScript
  • Understanding of SOAP, REST, JSON technologies
  • Experience working in a PaaS/SaaS environment
  • Ability to “think big” and challenge conventional wisdom regarding technology refresh and hype
  • Ability to balance between rapid prototyping and long-term system architecture
  • Track-record of developing large-scale, multi-tier applications