Our Mission at ibex is Your Success!
Paid Training at $12.50 an hour plus the opportunity for attendance and sales incentive up to $14.00 per hour.
ibex is recruiting sharp talent to join our team as a Customer Retention Specialist. In addition to a dynamic team environment, you’ll enjoy competitive benefits, incentives, and bonuses!
ibex works undercover for some of the best companies in the world, delivering superior support to their customers - it is our mission. We focus on the environment, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand.
Headquartered in Washington, D.C., ibex has locations across 26 sites in seven countries and over 15,000 employees.
Our Retention Specialists play a key role in the growth of our organization, by serving as a front-line consultant in a retention and sales capacity. They act as consultants recommending long term solutions to our customers. Their number one goal is to provide an award winning customer experience that increases brand loyalty. Successful representatives get it right the first time, reducing the need for repeat calls or escalations. An outgoing personality, whatever it takes attitude and a willingness to help are key for success.
We offer our employees the following comprehensive benefits and incentives plan:
ibex is an Equal Opportunity Employer
Job Type: Full-time
Salary: $12.50 to $14.00 /hour