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NOTE: To increase your chances of scheduling an interview, we highly advise that you complete the video and written portion of your application. Thank you!
Customer Success Advocate - Omni Channel (Remote)
Resident, home to brands such as Nectar (the fastest growing online mattress brand in the U.S.), DreamCloud, Awara, Level Sleep, Wovenly, and Bundle seeks All-Star Customer Success Advocates to join our team. Every part of the company is built around growth, experimentation, and velocity. If you believe in the importance of data-driven decision making, are naturally sales driven, have a growth mindset and a truly customer centric orientation, we might just be the right company for you!
Summary: This individual will handle all aspects of customer success (pre-order questions, assisting with making the purchase, answering all related product and service questions, post-shipment issues, processing returns, etc) via email, chat, and phone simultaneously. This is a remote, work from home position.
Schedule: We are open 365 days a year, our business hours are 5:45am - 9:15pm PST/ 8:45am- 12:15am EST. Our schedules are based on company needs. You will be working 40 hours a week and overtime as needed.
Minimum 1 years + customer service experience.
Minimum 2 years + B2C Sales experience (retail or eCommerce)
Can comfortably navigate multiple platforms
Can type a minimum of 50 WPM
Experience meeting or exceeding personal and team metrics/ sales goals
Experience working in a start-up / fast paced environment
Resourceful and creative problem solver
Ability to work a flexible schedule, including some weekends, evenings, and key holiday dates
Ability to work independently with a high level of personal responsibility
Experience with chat tools, ticketing systems, and applications such as Zendesk, AWS Connect, Kustomer, Slack, Comm 100. Google and other web-based platforms a plus
Experience in an omni channel role in the past a plus (Ability to handle phone calls, live chats, and emails simultaneously)
Proficiency in Spanish is a bonus
What You Will Gain:
Experience working for a fast paced growing start-up
Experience with eCommerce
A young, results driven company with opportunity for growth
DreamCloud LLC DBA/ Resident, is an equal opportunity employer.
Job Type: Full-time