Epic IT Systems Analyst- Cupid

Louisiana Childrens Medical Co - New Orleans, LA4.0

Full-time
LCMC Health is a Louisiana-based, not-for-profit healthcare system serving the needs of the people of Louisiana, the Gulf South and beyond. LCMC Health currently manages award-winning hospitals including Children's Hospital New Orleans, Touro, New Orleans East Hospital, West Jefferson Holding, LLC, and University Medical Center New Orleans. LCMC Health supports its outstanding local hospitals as they deliver exceptional, compassionate healthcare to the communities they serve. Please explore our website to learn more about the work we do and our commitment to community-focused healthcare.

POSITION SUMMARY:
The Systems Analyst works under supervision and is responsible for the following: Performs a variety of technical work associated with analyzing user requirements, procedures and problems to automate clinical functions. The analyst will assist in the design and build of software packages to meet the needs of providers, staff, and patients. Primary responsibility will be to develop the Electronic Medical Record (EMR) and inter-related systems to meet meaningful use and regulatory standards as well as to meet the needs of the system. Excellence in customer service and superior teamwork skills are essential. Serves to assist in developing the tools the providers and staff need to give the highest quality health care to the patients while ensuring security and efficiency.

JOB SPECIFICATIONS:
Education:
Minimum Required: High School Diploma
Preferred: Bachelors Degree

Experience:Minimum Required:
0 Years with Bachelors Degree
2 years with Associates Degree
4 Years with High School Diploma
Preferred: Healthcare IT experience a plus, Prior implementation experience a plus

License/Certification:
Minimum Required: N/A
Preferred: N/A

Special Skills/Training:
Minimum Required: Working knowledge of healthcare and systems
Ability to conceptualize and analyze issues
Ability to manage time well
Ability to maintain assigned programs and systems
Ability to communicate effectively orally and in writing
Required to complete certification as assigned within 6 weeks of last training class if applicable

Reporting Relationships:
Does this position formally supervise employees? No

JOB STANDARDS:
General Functions 10%
Demonstrates ability to represent Information Technology in a respectful and professional manner
Completes assigned tasks per defined project scope, timelines, and budgets
Understands interconnectivity and integration with EMR and third party applications. Works with internal IT teams on technical troubleshooting, integration, reporting and training
Demonstrates creativity and passion to continuously learn
Follows department standards and procedures
Communicates effectively with technical team at all levels and with users at a non-technical and clinical level
Alerts senior staff members of any outages, problems or delays
Maintains knowledge of health care, technology and industry trends
Maintains appropriate certifications

Systems Analysis 35%
Able to collect data regarding current environment and document workflow and system access
Applies analytical skills and related application knowledge to design, build and install upgrades and/or new implementations
Ability to analyze workflow based on system capabilities.
Understands functionality and relationships between supported applications
Support optimization efforts of clinical staff and departments

Application Support/Build 35%
Reviews and test changes in newly released software to ensure integrity
Resolves post installation technical problems in a timely manner, escalating issues as necessary to the appropriate organizational or vendor level
Carries out routine duties independently; discusses or seeks approval on complex matters
Researches and identifies proposed solutions to special client requests or requirements and thoroughly documents all identified solutions and standard operating procedures for build approval
Performs system build. Assist in building master files as assigned. Monitors release notes for pertinent build and testing for the system.
Keeps documents and change logs updated

Project Management 10%
Executes necessary investigation, analysis and evaluation to determine project feasibility and may help in developing project scope
Utilizes change management process

Other Duties as required 10%
Completes required documentation
Participates as needed in various employee committees to discuss workflow, system needs and changes
Serves as a backup to related positions as needed
Participates in on call rotation for application support
Help Desk support as needed
Performs related duties as assigned

LCMC is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.