- Bachelor's Degree
- Master's Degree
- Communication Skills
- Public Speaking
- User Research
This title is in a civil service competitive class that is subject to examination. Position is only open to applicants with permanent NYC civil service status as Education Analyst or candidates who apply for the Education Analyst civil service examination.
The filing period for the exam is 01/02/2020 - 01/22/2020. Information regarding NYC civil service exams can be found on the DCAS website below:
(Those who previously applied need not re-apply)
Position Summary: As part of the Department of Education’s (DOE’s) Division of Teaching and Learning (DT&L), the Office of School Performance (OSP) produces important reports and data tools to help educators and administrators best serve New York City’s population of 1,100,000+ students and 80,000+ teachers across 1800+ schools.
The UX Analyst, Office of School Performance will work with a team of analysts, designers, and developers in a collaborative, mission-driven environment to develop EduStat, a research-based approach to school improvement that flattens our organization, elevates our values, and advances equitable outcomes for all students. The EduStat process enables our organization to monitor the progress and impact of teams’ strategic plans and is modeled on other municipal “Stat” models from NYC and other major U.S. Cities. The UX Analyst will conduct user research (via surveys, studies, and analysis methods) and outreach to support planning and policy development with a user-centered approach. The position entails understanding user needs, context, how users interact with our products, and how data inform their decisions. Performs related work.
Reports to: Director, Office of School Performance
Direct Reports: Project consultant(s) as needed.
Key Relationships: Works closely with Directors and other OSP staff; the Research and Policy Support Group; the Office of Talent Research and Development; the Office of the First Deputy Chancellor; as well as with other DT&L staff members, including a cross-functional team of designers, developers, and analysts. Also works with field support, educators, administrators, other school-level staff, and the general public in conducting user research.
Conduct user research surveys and studies (through methods such as interviews, observations, surveys, workshops, etc.) to understand the context and needs of educators and administrators, and how they use data to inform their work for improved efficiency.
Prepare comprehensive reports of findings from user research (such memos, stakeholder maps, journey maps, personas) to inform planning, policy development, and operationalizing team’s project portfolio.
Conduct surveys, user tests, and studies on specific organizational products, methods, and systems to improve organizational efficiency and product improvements.
Prepare systems and procedure manuals, resources (e.g., UX library) to capture individual insights and share them across the office.
Train and help other OSP team members conduct surveys, studies, and user research to prepare periodic reports on agency programs, e.g., by developing templates to conduct user interviews or user tests.
Collaborate with product owners to incorporate user research and engagement into project work cycles, offering recommendations for improved efficiency.
Using quantitative analysis and other research techniques, recommend theories and test hypotheses about the key user stories to inform organizational policy development.
Collect and analyze data through surveys, studies, trainings, and workshops to improve organizational efficiency.
Develop relationships with educators and administrators to improve organizational planning and policy development throughout the Agency’s programs.
A master’s degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, or a closely related field; or
A baccalaureate degree from an accredited college and two years of full-time satisfactory professional experience working with the budget of a large public or private concern in public administration, accounting, economic or financial administration, or fiscal or economic research; or in management or methods analysis, operations research, organizational research or program evaluation; or in educational, personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, fiscal management; or in a related area.
Experience conducting user research and synthesizing findings.
Ability to develop thoughtful and creative approaches for addressing UX questions.
Ability to produce concise and powerful research summaries and presentations.
Excellent written and oral communication skills, including public speaking.
Excellent interpersonal skills in dealing with education and non-education personnel, internal and external to the DOE.
Strong attention to detail, well-organized, with the ability to meet frequent and changing deadlines.
Proficient with MS Excel and PowerPoint.
Ability to collaborate with designers, developers, and analysts.
Experience, knowledge, and/or strong interest in public-education sector.
Excellent problem-solving skills.
Excellent analytical skills; experience gathering, analyzing, and interpreting data.
Ability to use independent judgment to adapt to the needs of specific projects.
Ability to troubleshoot, problem-solve, and anticipate issues needing resolution.
Internal candidates preferred.
(Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not make less than their current salary.)
Please submit a resume an cover letter with your application.
Applications will be accepted through January 30, 2020 until 3:00 p.m.
NOTE: The filling of all positions is subject to budget availability.
This position is open to qualified persons with a disability who are eligible for the 55-a program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a program.
AN EQUAL OPPORTUNITY EMPLOYER
It is the policy of the Department of Education of the City of New York to provide equal employment opportunities without regard to actual or perceived race, color, religion, creed, ethnicity, national origin, alienage, citizenship status, age, marital status, partnership status, disability, sexual orientation, gender (sex), military status, unemployment status, caregiver status, consumer credit history, prior record of arrest or conviction (except as permitted by law), predisposing genetic characteristics, or status as a victim of domestic violence, sexual offenses and stalking, and to maintain an environment free of harassment on any of the above-noted grounds, including sexual harassment or retaliation. For more information, please refer to the DOE Non-Discrimination Policy.