We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Responsible to work collaboratively across all Technical Operations Departments to identify operational challenges, define metrics to enable Leadership to develop action plans to improve performance and measure effectiveness of those plans. Serves as mentor to other team members and peers. Performs analysis to monitor and assist in continuous improvement efforts throughout Technical Operations.
Serves as an analytical thought leader and consultant for departmental performance inquiries
Assists with the development and distribution of operational data, analysis and reporting to effectively measure departmental efficiency
Works cross-functionally with all Technical Operations Teams to assist meeting short and long range goals
Analyzes objectives and processes to align with strategic department needs.
Analyzes finding and makes recommendations for improved organizational performance
Provides oversight and guidance for all team deliverables
Takes ownership for all deliverable within assigned areas of the business
Works with team members to identify opportunities to aid in the professional growth and development of skills
Collaborates with Technology in the development of automation of processes as opportunities arise
Partners with other analytical Teams to enhance analytics and reporting
Gathers and analyzes data for case studies, ad hoc requests and business insights
Assists in reporting and measurement of continuous improvement initiatives across Tech Ops
Identifies drivers of key performance indicators and communicates these with Leaders across the organization
Serves as lead/owner for one or more segments of the Tech Ops organization
Must be able to meet any physical ability requirements listed on this description.
May perform other job duties as directed by Employee’s Leaders.
High School Diploma, GED or equivalent education required
Must be at least 18 years of age
Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986
High School Diploma or GED required
Bachelor’s Degree or equivalent work experience required
Minimum of five years Data aggregation, analysis and reporting experience required
Minimum of five years data mining, grooming and aggregation from multiple sources required
Minimum of two years Aviation experience, Southwest experience is a plus
Minimum of two years Experience with Tableau and Essbase preferred
Minimum of two years Experience with enterprise databases (e.g. Oracle, Teradata, Sybase) preferred
Minimum of one year operational performance analytics preferred
Executive level presentations experience preferred
Must be able to comply with Company attendance standards as described in established guidelines.
Must be able to work well with others as part of a Team
Must possess strong problem solving skills
Able to show poise and confidence in communicating both written and orally
Able to partner with Tech Ops leaders to develop initiative to improve operational performance
Ability to recognize value creating opportunities, helping leaders evaluate, prioritize and develop initiatives
Able to use various methodologies and high level statistical concepts to discover new insights on traditional metrics
Able to demonstrate expertise in forecasting, root cause analysis and statistical modeling
Able to distill complex, detailed information into easily understood actionable findings
Must be able to work well with all levels within the organization
Must be able to work well under pressure while performing multiple concurrent tasks, with the potential of experiencing interruptions and sometimes short deadlines
Must be able to perform job function with minimal supervision.
Must have demonstrated the willingness and ability to adapt as technology and processes change.
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
Must be able to work extended hours as necessary to meet deadlines and deliverable
Must be able to travel with occasional overnight stays as required
Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information.
Southwest Airlines is an Equal Opportunity Employer