Full Job Description
Job Title: Resident Coordinator
Reports to: Program Director
Job Location: Midtown, Manhattan
Work Schedule: Multiple schedules available
The Part-Time Resident Coordinator is a position that adapts to the presenting needs of clients and serves as front desk security for the building. The Part-Time Resident Coordinator is an integral member of the team in ensuring the overall stability and safety of the program/building. The Part-Time Resident Coordinator ensures the integration of practices and policies that facilitate a respectful and safe environment for all clients.
This is a part-time position with a regular weekend daytime schedule. Lantern staff may be asked to change the work schedules and hours depending on the operational needs of the site and the agency.
Works directly with program staff to ensure the effective operation of the program and services consistent with applicable program policies and procedures, and ensures client needs are met on an ongoing basis;
Monitors and reviews daily security logs, including shift logbook, overnight guest logbook and visitor logbook to ensure seamless communication and monitoring of program and clients, particularly regarding serious issues and vulnerable clients;
Check visitors in/out of the building;
Supervises reception desk security monitors activity inside and outside the building and ensures applicable policies and procedures are followed at all times;
Responsible for documenting incidents, interventions and issues that arise via case notes, incident reports and any other agency mandated protocol;
In conjunction with the Program Director, manages the building response to medical, law enforcement and other emergency situations;
Performs administrative tasks and other job-related functions, as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Experience:
A high school diploma/GED is required.
Previous experience working in the human services field with an onsite provision of social services.
Good communication skills.
Sensitivity to issues involved in working in a diverse organization.
Computer skills, with knowledge of Microsoft suite and comfort working with databases.
Bilingual skills in English and Spanish preferred.
Security Experience a plus.
Knowledge of HIV/AIDS, mental health, substance use or chronically homelessness population
Supervisory Responsibility: None
This job operates in a supportive housing site and works with a population that experiences mental illness, addiction, disability, HIV, and other chronic illnesses.
While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs, and/ or kneel. They must also use hands to type, handle, or feel. The employee is frequently required to talk or hear and must occasionally lift and/or move up to 5 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Some positions at Lantern Community Services have work responsibilities at more than one work site as well as fieldwork in the community. These employees are required to travel between sites during the workday with physical demands that could include walking up to .25 miles, climbing stairs, and carrying work materials that could weigh up to 8 lbs.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Lantern Community Services provides equal employment opportunities to all employees and applicants for employment.
Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities. Lantern welcomes individuals of all backgrounds and experiences regardless of race, ethnicity, national origin, color, sex, sexual orientation, gender identity or expression, age, marital status, political belief, pregnancy, religion, immigration status, veteran status, class, creed, mental or physical disability, and any other characteristic protected by federal, state, and local law.