Full Job Description
We are committed to bringing passion and customer focus to the business.
We are looking for a qualified Account Manager (“AM”) to oversee and address our customers’ digital needs. The chosen candidate will be tasked with generating new revenue at existing iX.co accounts by providing accurate technical counsel and designing digital solutions to business problems.
The AM we hire will be a digitally-savvy professional who will be be results-driven and aspire to achieve specific goals.
Ideal candidates should be able to provide technical, product and business knowledge to support sales process and strengthen customer relationships. The AM is the primary front-line customer facing role within iX.co, and is responsible for the overall growth, quality, and satisfaction of the customer’s support services relationship. This role offers an opportunity to be front and center with our customers supporting them in their digital transformation, while accelerating your career by driving business impact.
The Account Manager will report to the Account Management Lead, Professional Services. This role is located in New York.
Proven work experience as an Account Manager, ideally in a services business (at least 5+ years experience)
Solid digital background with hands on experience in digital technologies (experience in Project Management a plus)
Familiarity with front-end and backend software development, familiarity with mobile applications, connected devices, etc
An ability to grasp customers’ needs and suggest timely solutions
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Ideal Candidate Skills & Background
Sales, Project Management, or Development background
Experience delivering digital products/platforms, specifically content/video experiences
Experience in the sports, media or entertainment industries
Generate new revenue at existing accounts by providing digital counsel and creating value based on the digital business objectives of the account
Keep track of sales performance metrics
Provide support pre-sales and post-sales processes
Establish and maintain ongoing client relationships
Address all customer queries in a timely fashion
Provide internal team with customers’ feedback and help identify potential upsell opportunities
Identify solutions to reduce customer costs
Analyze customers’ needs and suggest approaches that meet their requirements
Establish best practices
iX.co, a digital media company focused on the way data science and technology can create more personal experiences for users while growing audiences for content owners, bridges the gap between storytelling and technology, creating digital platforms and experiences to help global brands engage with audiences and monetize their investments.
iX.co works with many of the biggest names in sports, media, entertainment, and active lifestyle, using data-driven insights to cater to audience passions and empower businesses to make millions of lasting impressions.
With offices across North America, Europe, and Asia, iX.co is proud of the impact it has helped create for elite organizations like the PGA TOUR, NASCAR, FOX, Chelsea FC, AS Roma, the International Ski Federation and the International Basketball Federation, among countless others.
Competitive salary and yearly bonus
Multiple insurance options
Pre-tax commuter benefits
Fully stocked pantry with snacks and coffee bar
Flexible working arrangements
Weekly Happy Hours and periodic team activities
Work in a high-growth, energetic environment
Are you ready to contribute to transforming and enhancing every aspect of the sports industry? Unite your passion for sports with a rewarding career by joining our ONE team of talented, highly-motivated and hard-working individuals. Please submit your online application now.
Infront is an equal opportunities employer.