Call Center Sales Manager

Magaya Corporation - Miami, FL4.0

Full-time$50,000 - $65,000 a year
EducationSkills
Who we are:
Magaya was established in Miami in 2001. Our mission is to help people succeed in business with technology. Today, thousands of users around the world in 70 different countries use Magaya.

We are proud to develop software that automates and improves business operations. Our customers include leaders in the fields of logistics, warehousing, wholesaling and nearly every aspect of the supply chain. Our philosophy is to help companies succeed by offering them a complete and flexible package designed to grow with them. The growth of our customers is our growth, so we dedicate ourselves to help them succeed.

The software we develop provides the tools for small/medium sized companies to stay competitive with the big players. We also offer robust solutions for larger companies with multiple locations, high shipment volumes, rapid transaction traffic, and multiple users in different countries, time zones and currencies.

The members of the Magaya team are the reason for every success. Each member is encouraged to learn every day and be curious about how to do things better. Personal integrity and innovation are sought after in new employees from the start. We do not compromise on values. The team is more powerful than the individual, so collaboration is in our DNA.

Whenever a person in the supply chain asks “How can we do this better?” we want Magaya to be the answer.

Job Description:
The Call Center Sales Manager is responsible for managing day-to-day activities of a team of Sales Development Reps within our Corporate Office, ensuring that all sales team members meet established sales quotas. Call Center Sale Manager will also be responsible for monitoring and coaching associates on cold calling techniques and phone etiquette. Manager will be responsible for making sure all activities and results are recorded on the CRM system.This position works closely with the General Sales Manager and other managers to expand business and establish new customers while interacting with existing customers to increase sales of an organization's products and/or services.

Responsibilities:
Manages daily activity of a team of Sales Development Reps.
Manages daily phone call activities of Sales Development Reps.
Trains Sales Development Reps personnel as needed.
Plans and holds regular SDR sales training.
Supervises field activity of sales staff.
Periodically reviews performance of sales staff and determines avenues for individual and team-oriented growth
Maintains a close liaison and coordinates with marketing personnel regarding new ideas and campaigns.
Continuously seeks and identifies new sales opportunities.

Qualifications:
3 –5 years outside sales experience. Experience Logistics Industry and Software Sales a plus
3- 5 years sales management experience
3- 5 years of experience in a call center environment focused on outbound calling.
CRM knowledge a plus.
Strong track record of fulfilling and surpassing revenue quotas
Experience working with key decisions makers (C-level corporate managers)
Good knowledge of sales, service, and administrative functions.
Broad knowledge of the organization's policies, products and/or services.
BS/BA in Business administration or related field preferred.
Excellent written and oral communication skills.