- Bachelor's Degree
- High School Diploma or GED
- Doctoral Degree
- Master's Degree
- Communication Skills
- System Design
- Process Improvement
Service Test Lead This position will assist the Service Delivery Manager (SDM) for Service Test, to coordinate test requirements and deconflict efforts across test labs. A key role will be interfacing with subject matter experts (SMEs) to drive needed hardware and software upgrades so test environments resemble operational environments. This hands-on role requires attention to detail, with very good organization skills and ability to pivot between highly visible customer priorities: a combination of inflexible and shifting deadlines. This role joins a small, good-natured team who are motivated to take their teamwork and rigor to the next level. This role provides excellent visibility of the software maintenance and test processes across the Program and interfacing organizations, and offers significant flexibility to architect how test workflows might be improved. Your ideas, suggestions and concerns will be welcomed. This role focuses on leading SMEs and testers to continuously assess test environments and testing methodologies, especially to consolidate test environments and streamline processes. The test lead provides critical oversight that: scheduled testing completes on-time, resolving any issues or blockers; the right test environments are leveraged; and the right test documentation is generated and CM controlled. • Coordinates service testing, and hardware/software changes, across test environments, leveraging customer and Program CM policies and tools • Maintains service test/environment documentation, coordinating with SMEs • Maintains test cases and test data, by entity, architecture and baseline • Updates project schedules and Program status charts • May support BOE (estimation) for new work, development and review of processes • Leverage test services across Program teams, to test internal products prior to OPS The Service Test team develops, maintains and executes test plans for multiple baselines and classifications using COTS, GOTS, and FOSS-that is hosted across Windows, Solaris and Linux architectures worldwide. The Service Test Lead will drive Test work to closure, including: • Analyze and document test/environment requirements across entities, efforts and classifications • Analyze test baselines across entities, architectures and classifications; identify opportunities to eliminate or simplify baselines, configuration management, test scenarios • Unify software patching procedures across test environments • Implement common test environments that enable remote test support by external testers and SMEs. Drive consolidation of isolated test environments into common test environments. • Guide development of needed team documentation and configuration management • Identify and implement test automation and process improvement opportunities Skills: • Supports complex problems: Develops technical solutions that require collaboration with experts, deep analyses and understanding of impact on end-product/solution. • Analyzes cross-functional problem sets, and identifies root causes. Works individually, actively participates on integrated teams, and leads multiple tasks or projects. Oversees and monitors work that impacts the Service Test Team, ensuring repeatable processes and on-time deliveries. • Strong communicator who shares information across stakeholders, including customer, program management and SMEs, vendor, external program POCs • Analyze user’s requirements, concept of operations documents, and high level system architectures to develop system requirements specifications • Analyze system requirements and leads design and development activities • Guide users in formulating requirements, advises alternative approaches, and conducts feasibility studies• Provide technical leadership for the integration of requirements, design, and technology • Incorporate new plans, designs and systems into ongoing operations • Develop system architecture and system design documentation• Guide system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans • Interact with the Government regarding Systems Engineering technical considerations and for associated problems, issues or conflicts • Responsible for the technical integrity of work performed and deliverables associated with the Systems Engineering area of responsibility • Communicate with other program personnel, government overseers, and senior executives
Skills & Tasks: Exceptionally Complex - researches and evaluates new concepts and processes to improve performance. Analyzes cross-functional problem sets, identifies root causes and resolves issues. Assists more junior level technicians, specialists, and managers in their activities. Can perform all tasks of lower level technicians, specialists, and/or managers.
Individual Work / Teamwork or Leadership / Management: Leadership/ Management - Works individually, actively participates on integrated teams, and leads multiple tasks, projects or teams. Oversees and monitors performance, and when required, takes steps to resolve issues.
Guidance: Directs multiple teams through to project completion. Provides guidance and direction to lower level technicians, specialists, and managers.
Education/Min Years Experience: HS/GED - 10 years experience, Associates - 8 years experience, Bachelors - 6 years experience, Masters - 4 years experience, PhD - 2 years experience