Account Manager for Higher Education

Planon Corporation - Braintree, MA


To apply:

About Us

With over 35 years of experience, Planon is the leading global provider of innovative software that supports corporate real estate and facility managers in optimising the performance of their workplace by simplifying business processes and reducing costs. Furthermore, Planon delivers an integrated software platform that helps commercial service providers to increase operating efficiency and customer value through radical process automation and seamless system integration.

Planon’s software has been completely designed in-house and is fully integrated to deliver reliable management information. Gartner – the leading independent technology research organisation – has consistently rated Planon as a global leader in their market. Planon has implemented its comprehensive solutions for over 2,500 clients, supported by 16 offices around the world. To learn more about Planon’s software, visit or follow us on Twitter @Planon_INT, @Planon_UK or @Planon_Asia.

In this role you will:

  • Own and maintain positive executive and stakeholder relationships while ensuring excellent client satisfaction
  • Develop sufficient knowledge of Planon’s Software, Services and related offerings sufficient to be an effective advisor to the customer.
  • Work closely with the Business Manager, Higher Education to:
  • define and implement Strategic Account Plans for assigned accounts, using approved models, to identify activity and business opportunity on rolling 12-month basis.
  • implement a structured approach to communicate and interact regularly and effectively with assigned customers
  • support revenue generation for targeted customer accounts; Uncover and analyze opportunity needs, develop solution/value propositions, uncover upsell opportunities.
  • Execute account management policies, strategies and tactics to enhance current departmental structure
  • Meet or exceed set revenue goals for Services, SaaS, and Software sales
  • Identify client issues on a timely basis to reduce excessive escalations
  • Participate in events such as the user conference and customer webinars
  • Collaborate with the Strategic Account Manager and the Manager of Higher Education
  • Comply with company standards, policies, and mission statement

This role may be for you if:

  • You have a Bachelor’s Degree
  • You have 6-8+ years in Account Management and Customer Management
  • You have experience in Sales
  • You are able to manage a sales lifecycle and forecast appropriately
  • You have experience participating in a formal sales training program
  • You are customer centric and detail-oriented
  • You have experience in software or related technology domain, real estate and/or higher education a plus
  • You are willing to travel up to 30%
  • You have experience working with cross functional teams with delivery on solutions
  • You have strong oral and written communication skills
  • You are entrepreneurial and consultative


We are large enough to offer exciting career opportunities and small enough to recognize your individual contribution. You’re the director of your own career.

How we improve your life at work:

Challenging projects with world-leading clients, both national and international
Meaningful training that helps you fulfill your career potential
Creating ideas that genuinely add value for our clients
Many benefits that stimulate a healthy lifestyle

We offer you a good balance between work and leisure, along with an attractive and competitive salary and benefits package. Curious to find out what’s it like to work at Planon? View our local benefits package here: Benefits United States.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Agency calls regarding this vacancy are not appreciated.

Job Type: Full-time