- Quality Assurance
- Analysis Skills
- Project Management
- Management Experience
- Communication Skills
Location: San Francisco, CA
Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the cryptoeconomy, and increase economic freedom around the world.
There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we assess whether a candidate demonstrates our values: Clear Communication, Positive Energy, Efficient Execution, and Continuous Learning. Second, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship team. Finally, we seek people with the desire and capacity to build and share expertise in the frontier technologies of crypto and blockchain, in whatever way is most relevant to their role.
Read more about our values and culture here.
Based in SF and reporting into a member of the Senior Compliance leadership team, the Senior Manager Global KYC/Onboarding position is part of the AML function in the Enterprise Compliance team. The role will be responsible for managing a team responsible for the global Coinbase KYC/Onboarding program including setting and adhering to KYC, CDD policies, procedures and standards appropriate for each jurisdiction in which Coinbase operates.
You will serve as the global KYC/CDD/Onboarding subject matter expert and escalation point for both to the wider AML function and cross-functionally and manage relevant projects related to onboarding/domestic and/or international expansion/remediation projects. You will be required to build strong working relationships cross-functionally, particularly with the Coinbase Coverage team and work with senior compliance leadership in setting departmental priorities and resource planning and allocation to align with business objectives and annual plans.
To be successful in this role you will need to be quick to learn the business, have an enthusiastic and positive attitude and have a strong knowledge of KYC and AML best practices. The role will include responsibility for certain core compliance activities such as assisting with regulatory responses including OFAC, FinCEN, JFSA, CBI and FCA responses, compliance policy document updates, and other general core compliance activities.
What you'll be doing (ie. job duties):
Ensure KYC/Onboarding policies, procedures and processes are kept up to date and appropriate for the global AML program model
Stay abreast of relevant regulatory changes or new regulatory requirements and scope compliance impact requirements to ensure timely implementation as needed
Cross functional collaboration with the other Compliance and business teams on emerging regulations.
Develop, implement and maintain team standard operating procedures ensuring global consistency where possible
Research, develop and establish methodologies, protocols and processes to facilitate or enhance the client onboarding experience.
Guide and oversee a quality assurance program over first line or compliance operational staff output and escalations
Serve as an enterprise-wide advisor of AML/KYC & Onboarding/CDD compliance risks to the organization, educating the business and helping them design and/or remediate controls weaknesses and in response to regulatory exam or CMT program findings
Serve as an escalation point for complex issues within and outside the Compliance team
Collaborate with global compliance operation owners of risks and controls to ensure cohesive and comprehensive external interactions with banking partners, clients and regulators
Collaborate with international teams to prepare and document responses and gather materials for license applications, third party partners, and examination agendas globally; ensure accuracy of responses, leveraging prior communications or responses to ensure consistency
Collaborate with Vendor Management team to establish compliance related third party risk and control effectiveness of external and/or third party control environments
Collaborate with internal and external audit assurance providers globally to maintain open lines of communication on assurance initiatives at Coinbase
Support development of strategically aligned OKRs
Oversee and drive the OKR achievement and delivery of key initiatives
Enact and advocate the Coinbase Values and Culture
Encourage team participation in the semi-annual Employee Engagement surveys
What we look for in you (ie. job requirements):
Relevant degree level qualification
Understanding of the Institutional space, including in the traditional finance, payments industry an/or crypto industry
Experience with interacting with state and national regulators
Exceptional analytical skills
Strong communication skills and presence: ability to interface with regulators and executive teams
Work in a cross functional and matrixed environment
Ability to travel regionally, at times internationally
Nice to haves:
Experience working in a fast paced global organization
Entrepreneurial attitude and experience with, or the ability to adapt to, a rapidly growing start-up with associated complexities and ambiguities
Effective project management skills with the ability to oversee multiple projects at any one time
Ability to work across functions and time zones
Understanding of/strong interest in blockchain technology and crypto, payments and/or financial services industry
Knowledge of BitLicense and NY DFS Trust Company License requirements
Knowledge of key global regulatory agents and regimes
Global experience in assessing governance related risks and controls or auditing information systems and controls
Experience either working inside a global financial regulatory agency or managing global regulatory compliance programs and examinations for a regulated financial institution
Management experience in a matrixed environment and technology/fintech organization
Coinbase is committed to diversity in its workforce and is proud to be an equal opportunity employer and to review all of our job postings to minimize biased language. Coinbase does not make hiring or employment decisions on the basis of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Coinbase will also consider for employment qualified applicants with arrest and conviction records in a manner consistent with San Francisco's Fair Chance Ordinance and similar local laws.
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