- Microsoft Word
- Customer Service
- Microsoft Powerpoint
Principal Duties and Responsibilities (Essential Functions):
Business development – Assist in the preparation of sales presentations that communicate the benefit of doing business with Costa Farms and our extensive product offering. Provide excellent customer service in all aspects of the relationship between the customer and Costa Farms. Attend trade shows and related industry events as needed in order to engage current and prospect customers.
Business execution – Enter orders into sales module including pre-books (sales forecast). Work with Marketing, Operations, and Supply Chain in order to execute customer business plan. Own the item creating process and data management process for each customer internally and externally. Follow up and direct the efforts of any applicable service and/or merchandising teams. Work directly with the customer and KAM in order to execute day-to-day tasks related to the account.
Program development – Assist KAM in collaborating with the product development/marketing teams, from new product development and offerings, to ensuring supporting program marketing material is successfully ordered and executed. Ensure all tags, pots, POP, is executed according to customer requirements and standards. Work closely with the Horticulture team in the executing of the pre-books (sales forecast).
Program monitoring/reporting – Retrieve reports/data from both internal and customer sources in order to communicate ongoing results to KAM and customer. Work with KAM in order to identify and propose opportunities to improve business KPIs.
Qualifications & Skills
Bachelor’s Degree preferred
(2) years of experience in customer service and/or sales related field
Analytical background in sales planning and forecasting
Highly self-motivated, creative and able to work both independently and as part of a team
Outstanding verbal and written communication skills
Excellent customer service and relationship building skills
Proficient presentations skills
Working knowledge of MS applications: Word, PowerPoint, Outlook, and Excel