Client Services Project Manager

American Express - Boston, MA (30+ days ago)4.1

We are looking for a Client Services Project Manager to be based out of our Santa Monica, CA office who will be responsible for ensuring the successful implementation of new client implementations along with on-going client driven lifecycle events including; software upgrades, infrastructure migrations, and new product feature add-ons for a portfolio of InAuth’s customers.

The Project Manager will implement InAuth’s Security Platform to successfully deliver upon each client’s business goals and objectives to optimize overall program value and business alignment. You will be directly responsible for ensuring the overall quality, success, and efficiency of Client facing project initiatives.

You will be a member of our Client Services team, reporting to the Director of PMO, working closing with our Professional Services, Account Management, Sales, and Engineering teams, to design and implement client solutions utilizing our cutting-edge security products.

Candidate must have at least 8 years of experience managing large Fortune 500 client project engagements & leading complex cross-functional/organizational projects in a technology capacity.

  • Full-time
  • Medical/Dental Benefits
  • 401k, with company match up to 3%
  • Relaxed work environment
  • Paid vacation and holidays
Identifies appropriate resources/business SMEs needed, and develops schedule to ensure timely completion of project and meeting deadlines of project
Develops and implements any business requirements and programs specific to project initiative and purpose
Researches, analyzes and interprets client goals/success criterial professional, insightful consultation to meet strategic goals
Builds and maintains productive relationships with key contacts, both internal and external
Develops presentations, project plans, risk assessments, issues logs, and other required project communications. Uses exceptional analytical and communication skills to prepare and present material in a clear and concise manner
Drives meeting activities to identify project goals and gain consensus on project steps, schedule and implementation procedures; fosters cooperation and involvement of support team
Identifies internal and/or external resources to ensure successful project completion
Monitors progress and development activities relating to meeting project objectives, budget, quality standards and schedule
Manages several projects of varying size concurrently and consults with all levels of management which may require coordinating activities across multiple departments and/or divisions
Prepares project status reports; makes alterations in project plan as needed
Fosters and maintains good relationships with colleagues/clients to ensure that processes are integrated to support expected customer service levels. Acts as business partner by managing conflict, expectations, and providing guidance and advice throughout project duration

What you need for this position:
Bachelor’s Degree
Minimum 8 years of Project Management experience
Minimum 5 years of experience managing complex projects involving a large team
Minimum 5 years of financial services, payments, or SAAS solutions industry experience
Complex problem-solving skills – ability to juggle multiple moving parts, uncertainty, people + technology + conflicting scenarios across many levels
Ability to navigate, master, and evangelize a highly complex and evolving software product ecosystem to our Clients and Partners
Ability to influence and drive results across Client stakeholders within various functional delivery teams
Ability to manage multiple objectives and priorities simultaneously
Ability to work independently in a fast-paced environment, with little technical direction and supervision
Proven track record of success meeting client satisfaction, retention, and ROI goals
Eagerness to tune, tweak and improve a rapidly evolving client engagement process
Exceptional work ethic, ability to perform under pressure, meet deadlines, and demonstrate enthusiasm towards colleagues and Clients
Experience using project management tools, such as Jira, Confluence, Salesforce, to track and manage Client project deliverables & escalations
Excellent communication and presentation skills, with experience in delivering Quarterly Business Reviews
Established reputation as a high integrity, top performer with strong project management skills
Strong interpersonal/teamwork skills with the ability to effectively communicate and interact professionally with all levels of individuals including executive management, both internally to InAuth and externally to clients and their third-party project vendors
Must be extremely knowledgeable in all aspects of project methodology, management tools and techniques across all project activities
Must be able to consult with Clients to analyze and prioritize business requirements:

Advising Clients on InAuth best practices during customer install / integration
Collaborate with Clients to develop custom solutions to meet customer requirements
Designing and positioning technologies/capabilities to meet customer requirements
Efficiently managing implementation of Client integration with InAuth technologies
Providing consultation in support or troubleshooting customer installs / integrations
Work closely and collaboratively with professional services engineers, account management, operations, and other engineers to ensure high-quality implementations and on-time delivery and post-implementation technical support
Coordinating resources across teams to deliver scalable solutions with competing deadlines
20-30% Travel possible
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 18008590
Schedule (Full-Time/Part-Time): Full-time