Manages the daily operations of the assigned department, unit, or function to ensure alignment with departmental and organizational objectives. May provide direct care to patients.
Competencies and skills:Essential:
- Assists with developing specific departmental goals, standards, and objectives which directly support the strategic plan and vision of the organization.
- Manages staff relations including performance management, staff satisfaction and conflict management. May oversee scheduling, recruitment, payroll and student engagements.
- Ensures regulatory compliance. Assist with the identification, determination and need for systems, equipment and supplies. Monitors usage, and oversees proper working order of equipment and ensures adequate supplies.
- Assesses the quality of patient care delivered. Evaluates needs of patients and families and provides patient and family centered care. Manages complaints and conflicts through to resolution.
- Plans, implements, and evaluates patient care based on patient assessment to optimize outcomes and maximize available resources. Monitors, documents and communicates patient condition as appropriate.
- STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
- CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
- ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
- RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
- PATIENT SAFETY - NURSING: Complies with and ensures patient safety practices in the clinical setting.
- DEVELOPMENT AND IMPLEMENTATION OF PLAN OF CARE: Develops and implements a nursing care plan based on the patient's individual needs, an interdisciplinary approach, and evidence-based practices.
- ANALYSIS AND DECISION MAKING: Uses decision making processes and tools to analyze situations and make effective decisions.
- MANAGING PEOPLE: Uses HR/Performance Management processes and systems to align individual performance to achieve organizational results.
- PROFESSIONAL CREDIBILITY: Maintains a credible and professional image by modeling organizational values and exhibiting knowledge and skills required to contribute to team/department/organizational goals.
- PATIENT AND FAMILY CENTERED CARE: "Provides Patient and Family Centered Care to patients, families, visitors and internal customers"
Complexity of Work:
- BLS Certification
- Registered Nurse License
- ACLS Certification
Requires critical thinking skills, effective communications skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Required Work Experience:
3 years nursing experience.
•• Department specific credentials - See below
- ONCC Chemotherapy and Biotherapy Provider Certificate Required for those RN's administering chemotherapy.
- Advanced Cardiac Life Support (ACLS) required for ICU, ED, PACU, Endo, Tele, OB, MHN Pre-Op and Specialty Procedural areas.
- PALS required for Pediatric areas with the exception of NICU. Certification in Fetal Monitoring through National Credential Center or through AWOHNN (Intermediate or Advanced) for L&D RN's.
- Newly licensed RN's have 6 months to obtain ACLS and/or PALS, and Fetal Monitoring if L&D.
For added clarification, see Mandatory Education Requirements Grid.
- Bending and Stooping 80.00%
- Climbing 40.00%
- Keyboard Entry 80.00%
- Kneeling 60.00%
- Lifting/Carrying Patients 35 Pounds or Greater 80.00%
- Lifting or Carrying 0 - 25 lbs Non-Patient 80.00%
- Lifting or Carrying 25.01 lbs - 75 lbs Non-Patient 40.00%
- Pushing or Pulling 0 - 25 lbs Non-Patient 80.00%
- Pushing or Pulling 26 - 75 lbs Non-Patient 80.00%
- Pushing or Pulling > 75 lbs Non-Patient 80.00%
- Reaching 80.00%
- Repetitive Movement Foot/Leg 40.00%
- Repetitive Movement Hand/Arm 80.00%
- Running 40.00%
- Sitting 60.00%
- Squatting 80.00%
- Standing 80.00%
- Walking 80.00%
- Audible Speech 80.00%
- Hearing Acuity 80.00%
- Smelling Acuity 40.00%
- Depth Perception 80.00%
- Distinguish Color 80.00%
- Seeing - Far 80.00%
- Seeing - Near 80.00%
- Bio hazardous Waste 80.00%
- Biological Hazards - Respiratory 80.00%
- Biological Hazards - Skin or Ingestion 80.00%
- Blood and/or Bodily Fluids 80.00%
- Communicable Diseases and/or Pathogens 80.00%
- Cytotoxic Chemicals 60.00%
- Dust 60.00%
- Gas/Vapors/Fumes 80.00%
- Hazardous Chemicals 80.00%
- Hazardous Medication 80.00%
- Computer Monitor 80.00%
- Domestic Animals 40.00%
- Fire Risk 40.00%
- Magnetic Fields 40.00%
- Moving Mechanical Parts 40.00%
- Needles/Sharp Objects 80.00%
- Potential Electric Shock 40.00%
- Potential for Physical Assault 40.00%
- Wet or Slippery Surfaces 80.00%
Memorial Hospital West opened in 1992 with 100 beds to serve the growing population of western Broward. Today, the hospital has 384 beds and is one of the busiest and most technologically advanced in the region.
Memorial Hospital West’s many respected specialty programs include:
- Medical and Surgical Services
- Adult and Pediatric Emergency Departments
- Memorial Cardiac and Vascular Institute
- Memorial Cancer Institute
- Blood and Marrow Transplant Program, including Broward County’s first adult inpatient autologous transplant unit
- Memorial Neuroscience Institute
- Memorial Rehabilitation Institute
- Bariatric/Weight-Loss Surgery Program
- The Family Birthplace
- Women’s Services
Truven Health Analytics and Modern Healthcare magazine named Memorial Hospital West one of the nation’s 100 Top Hospitals in 2013 and 2014 – and the hospital has been consistently recognized by The Leapfrog Group with an “A” Ranking for Patient Safety.
This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.